Discussions
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Sync Your CRM Data with Customer Service Management (CSM) - Introducing the MultiSource Connector
👋 Hello Atlassian Community! As many of you explore Atlassian’s brand-new Customer Service Management (CSM), we know one question is top of mind: How do we keep the Customer Directory up to date? We are proud to be the first vendor to deliver the solution — the MultiSource Connector for CSM 🚀 With the MultiSource Connector…
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Unlock the Power of Atlassian Teamwork Graph — 6 New Connectors by Pio Software
👋 Hello Atlassian Community! Atlassian’s new Teamwork Graph creates a unified data layer across Atlassian products, powering Rovo AI with connected knowledge and context. But to make Teamwork Graph useful, it needs data from the tools your teams already rely on. That’s why we at Pio Software are proud to launch 6 new…
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Streamline Your AWS Asset Management with the New AWS Importer for JSM Assets!
Hello Atlassian Community! 👋 We are excited to announce the launch of our brand-new application, AWS Importer for JSM Assets, now available on the Atlassian Marketplace! 🎉 🔗 Check it out here! With the AWS Importer for JSM Assets, you can: •Effortlessly track your AWS cloud resources: Import key AWS assets like EC2 Hosts,…
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Introducing Snipe-IT Importer for JSM Assets: Streamline Your IT Asset Management
🚀 We are excited to announce the launch of Snipe-IT Importer for JSM Assets, a powerful tool designed to simplify and accelerate the integration of Snipe-IT asset data into Atlassian Jira Service Management (JSM) Assets. 🔄 With Snipe-IT Importer for JSM Assets, organizations can now seamlessly transfer and synchronize…
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How to use Customer data to turbo charge the service experience
Working in Service Management is a game of quick decision-making. The number of applications and data is growing, your workforce is more volatile and distributed than ever, and your customers expect consumer-grade service in all aspects of their lives. Making customer data readily available for agents enables them to form…
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🚀 Introducing Database Importer for JSM Assets - Now Available on Atlassian Marketplace! 🚀
We are excited to announce the launch of our new app, Database Importer for JSM Assets, designed to streamline data integration for Jira Service Management Assets. With this tool, you can easily import and manage asset data from various databases such as MySQL, PostgreSQL, and Microsoft SQL directly into JSM Assets. 🔑 Key…
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Introducing the HubSpot Importer for JSM Assets
We're thrilled to unveil our latest solution designed to streamline your workflow and maximize efficiency: the HubSpot Importer for JSM Assets! Seamlessly integrated with Atlassian's Jira Service Management (JSM) Cloud, this powerful tool revolutionizes the way you manage and import assets from HubSpot. Are you tired of…
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Announcing Salesforce (CRM) Importer for JSM Assets
🚀 Exciting News! Pio Software is thrilled to announce the launch of our latest software solution, designed to streamline your workflow like never before! Introducing our cutting-edge tool for effortless data migration: The Salesforce Importer for JSM Assets! Are you tired of spending countless hours manually transferring…
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Mapping Azure AD (Entra ID) or Okta Users with Jira Users and Jira Groups
The Assets module of JSM provides amazing features. Two of the useful capabilities are being able to define attributes as a “Jira User” type and/or “Jira Group”. On this page, we will provide 2 different methods to map Azure AD or Okta users with Jira Users and Jira Groups in JSM Assets. This would be very handy in case…
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Quick Tips for Building up Your Asset and Configuration Management Practice on JSM
Asset and Configuration Management is an important part of many ITSM or ESM implementations. If you are a new Atlassian Customer, you may have the following questions: Does Atlassian have a CMDB? What is the Common Data Model for Atlassian’s CMDB? Which integration capabilities does JSM CMDB have? How can we keep CMDB up…
