Hakan Bahadir _Pio_ Atlassian Partner

Hello, Just wanted to share that we launched AWS Importer for JSM Assets recently. https://community.atlassian.com/t5/App-Central-articles/Streamline-Your-AWS-Asset-Management-with-the-New-AWS-Importer/ba-p/2922579#M11187 I hope that it will help. Cheers. Hakan Bahadir Founder, Pio Software

Hello, Just wanted to share that we launched AWS Importer for JSM Assets recently. https://community.atlassian.com/t5/App-Central-articles/Streamline-Your-AWS-Asset-Management-with-the-New-AWS-Importer/ba-p/2922579#M11187 I hope that it will help. Cheers. Hakan Bahadir Founder, Pio Software

Hello, Our application is now available: https://community.atlassian.com/t5/App-Central-articles/Streamline-Your-AWS-Asset-Management-with-the-New-AWS-Importer/ba-p/2922579#M11187 FYI

Hello, In addition to our Datadog Importer, our new application is currently being reviewed by Atlassian. AWS Importer for JSM Assets will be available soon. https://piosoftware.atlassian.net/wiki/spaces/WS/pages/606928899/AWS+Importer+for+JSM+Assets We are happy to hear your improvement suggestions. FYI Hakan Bahadir…

Hello Abhishek, If you have JSM Premium or Enterprise then there may be a solution. Our Salesforce (CRM) Importer for JSM Assets application replicates the Salesforce Account (customer) related information from Salesforce to JSM's Assets database periodically. Payment related status could be added to a salesforce custom…

Thank you @__ Jimi Wikman , Yes it is possible to sync daily and we can also support 250K records. Please reach out to us via https://piosoftware.atlassian.net/servicedesk/ and we can review the details of the solution. Best Regards, Hakan Bahadir Pio

Hello, There are 2 different import types for JSM Assets. One of them is out of the box import type which means CSV and JSON. The second one is external import. Atlassian's application and other marketplace applications (including ours) use this import type. The API is designed by Atlassian so that the the import logic…

Hello, If you have 3 files, then you can set the threshold to 3 or more. Let's assume that: - You have 100 records in each file. - You imported them already and have 300 objects as of now. - You change the threshold to 3 - Then deleted the first 5 records from the first file. In theory import works as follows: Import 1:…

Hello, You may find a step by step guide explaining how to set the manager as approver in the following documentation in case you would like to use the premium plan of JSM and leverage the Assets feature which is a powerful database that you can build according to your need.…

Hello, You need to call the api for every object one by one. In summary, for 30 new objects you need to send http post 30 times. Alternatively, you can use the Import API. https://developer.atlassian.com/cloud/assets/imports-rest-api-guide/schema-and-mapping/ My humble opinion: - If you will create objects continuously and…

Hello, We are planning a database connector application in the future. You may follow our roadmap for the upcoming applications. https://piosoftware.atlassian.net/wiki/spaces/WS/pages/3080198/Roadmap FYI Hakan Bahadir Pio

Hello, Yes, that would work. Here are some notes: - The scan takes a few seconds per device. - Users wouldn't recognize it. No serious impact on the device or the network. - You can find the list of commands executed on the following page:…

Hi Myles, If you are asking the Assets Discovery application, then the answer is; it works both with agents and agentless. - Agentless: is the default mode. You can scan you subnets without needing to install an agent. This is good if your devices (i.e. Servers, network switches, load balancers, firewalls, ip cameras,…

Hello, Which external systems would you like to connect and sync your data? You may find our 5 importer applications for JSM Assets in the marketplace designed for Microsoft Entra ID (Azure AD), Microsoft Intune, Okta, Jamf, and Datadog: https://marketplace.atlassian.com/vendors/1223473/ Maybe they could help. Best…

Hello @Raymart Cruz , Our new application Okta Importer for JSM Assets is now available, just in case you would like to try. Cheers Hakan Bahadir Pio 

Hello, I guess the screenshot is from Assets / Services object schema. Services in Assets are read-only. Kindly follow these steps: 1- Open your service desk project page as the project admin. 2- Select the "Services" menu on the left side. 3- Click on the "Service" you would like to remove. 4- Click on the 3 dots. You can…

Thank you for the nice diagram. You may also add that JSM is also ITIL 4.0 certified by PinkVerify. Jira Service Management receives PinkVerify ITIL 4 Certification (atlassian.com) Cheers