Kent Baxley Atlassian Team

Discussions

    • Adding the Parent Feature Name and Program Increment (PI) Fields to Jira Software

      Jira Align has the ability to push Program Increment (PI) and the Parent Feature name data to a custom field in Jira Software from Jira Align Features to Jira Epics. Whether this custom field is already in place or one is being created for the first time, please be aware of the following best practices: Jira Configurations…

    • Jira Align and Jira Integration Best Practices and FAQ Table of Contents

      Last updated: 2023/10/24 Use this as a resource to find connections to the vast array of Community Articles related to Jira Align and Jira integration. Know of or write an article that isn't linked? Throw it in the page comments to get it added. General Info * What are the maximum role settings for an Integrated User in…

    • How to Configure State Mappings between Jira Software and Jira Align

      Configure State mapping from Jira Software to Jira Align To view or configure state mappings from Jira Software to Jira Align, navigate to Jira Align Administration > Jira Settings and click the State Mapping tab. State mapping can be configured for three work item types in Jira Align: * Features (Jira Software Epics) *…

    • Searching for Support Tickets Closed as Bugs

      Our Client Portal now has the ability to more easily find Support Tickets closed as Atlassian Bugs. Please see below for more information: Prerequisite Notes: * Users can use the Client Portal's search feature to locate their tickets previously closed as bugs. When the Jira Align Support team closes a ticket as an…

    • Managing Jira Deleted Issues

      The Jira Deleted Issues Report is used to view Jira Align work items linked to Jira Software Issues for which Jira Align can no longer access via the API. Typically there are two conditions that cause items to show up in the Deleted Issues Report: 1) Jira Issues linked to Jira Align items have been permanently deleted by a…

    • Syncing the Team Field Between Jira Software and Jira Align

      The Jira to Jira Align integration syncs the Team field between Jira Align and Jira Software on various work items (Jira Software Issues). The method of team synchronization depends on work item (issue type) and application setup. Work Item (Issue Types): Feature (Jira Software Epic): The Jira Align feature doesn't have a…

    • Jira Align Support - Severity Levels and Response Times Explained

      When filing a ticket with Jira Align Support it may not always be clear which Severity level should be chosen and when a customer should expect to hear from the support team once the ticket is filed. The information below hopefully provide some clarity on this topic as well as set expectations on when a customer can expect…

    • Reviewing and Understanding Jira Connector Logs

      The Jira Align integration will sync issues bidirectionally between Jira and Jira Align. The Jira Connector logs provide valuable insight into connector configuration changes and sync errors. The Jira Integration logs can be accessed by navigating to Jira Align Administration > Jira Settings > Manage Projects tab and…

    • Jira Connector - Changing the state on a Jira Align work item fails to sync the change to Jira

      Environment: Jira Align leveraging a Jira Connector that syncs with a customer’s Jira instance. Situation: Changing the state of a Jira Align work item fails to sync the status change update to Jira. The Jira Align Audit Log for the Work Item may show errors similar to the following: For the Jira Issue's current status…

    • Users are logged out of Jira Align when Trying to Access the Roadmaps Page

      Situation: A user with a non-Product Owner Role is logged out of Jira Align when trying to access the Roadmaps page. Super Admins can access the page without issue. The user can also access the page as long as they do not enter a Program Increment in the Tier 1 menu on the Roadmap page. Steps to Replicate: Log in to Jira…

    • Jira Connector - Feature Sync Failure "'reporter' cannot be set."

      Environment: Jira Align connected and syncing with an instance of Jira. Situation: * A newly created Feature in Jira Align fails to create a corresponding Epic in Jira. * The following API error is logged, revealing that there is an issue with the Reporter field: ResponseHeader_Connection:close,…

    • Jira Connector - Feature sync failure "The priority selected is invalid."

      Environment: Jira Align connected and syncing with an instance of Jira. Situation: * A newly created Feature in Jira Align fails to create a corresponding Epic in Jira. * No errors are seen in the Jira Align audit logs for the feature. * Jira Align support sees the following API error on the backend:…

    • A Jira Align Story synced from Jira is Marked Accepted but Progress Bar shows Pending Approval

      Environment: Jira Align connected to and syncing with a Jira instance. Problem: * Stories in Jira are marked Resolved / Accepted. * When the stories sync over to Jira Align the status in the story grid shows the story as Accepted, but, the progress indicator only shows one blue bar, instead of the expected four green ones:…

    • Jira Connector - Feature sync failure "Components is required"

      Environment: Jira Align connected and syncing with an instance of Jira. Situation: * A newly created Feature in Jira Align fails to create a corresponding Epic in Jira. * No errors are seen in the Jira Align audit logs for the feature. * Jira Align support sees the following API error on the backend:…

    • Jira Connector - Fields not syncing from Jira Align work items to Jira issues

      Environment: Jira Align leveraging a Jira Connector that syncs with a customer’s Jira instance. Situation: Work items updated in Jira Align fail to sync their updates to Jira. The Jira Connector API Log for the Jira Align item may show errors similar to the following: FEATURE ABCMYPROJ-879 753 Onboarding of new C hires…

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