Environment:
Jira Align connected and syncing with an instance of Jira.
Situation:
-
A newly created Feature in Jira Align fails to create a corresponding Epic in Jira.
-
The following API error is logged, revealing that there is an issue with the Reporter field:
ResponseHeader_Connection:close, ResponseContent:{\"errorMessages\":[],\"errors\":{\"reporter\":\"Field 'reporter' cannot be set. It is not on the appropriate screen, or unknown.\"}}, JsonErrors:reporter=Field 'reporter' cannot be set. It is not on the appropriate screen, or unknown
What does this mean?:
This errors typically means that Jira Align is sending Jira an API call to create an Epic and the reporter/assignee field is either not present (for the Jira Epic) or the service account the Jira Connector is using does not have permission to update the field.
What to do?:
- Troubleshooting this will require logging into Jira as a user with Project Admin permissions.
- If the reporter field exists for the issue type, then please verify that the API Service account used for the Jira Connector has "Modify Reporter" permissions on the relevant Jira Project.
- Please see the following article for more information on the required permissions for the API Service Account: Jira and Jira Align Integration: Creating an API Service Account
