Eugene Pak Atlassian Team

Welcome to week three of our Customer Service Management app deep dives! Today, we’re sharing more about customer context, which brings together customer data, relevant services, team information, and documentation into one workspace. Why Customer Context Matters Personalizing support significantly contributes to creating…

Hello everyone! Welcome to the Customer Service Management app on Atlassian Community! We're so glad you're here. The Customer Service Management app is Atlassian’s purpose-built customer service solution to help you deliver faster, smarter, personalized external support (available as part of the Atlassian Service…

In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 15th at 11 AM AEDT/CEDT/PDT to learn how they established full asset visibility from the garage to the race track with Assets…

Welcome to week #2 in the Customer Service Management app onboarding series! Today, we’re excited to introduce the Customer Service Management app’s AI agent, which teams up with your support agents to deliver faster, smarter customer support. Learn how you can build AI-first customer support experiences with the AI agent…

Want to learn how the Customer Service Management app can help you reimagine your customer service? The “Transforming Atlassian Support with the Customer Service Management app” session from Team Europe is now available to watch on-demand! Atlassian's Vincent Wong, Senior Principal Product Manager, and Nisha Iyer, Head of…

In the coming weeks, we’re excited to introduce more of the app and highlight the key steps to help anyone new get set up smoothly! You may be one of the 10,000+ customers already using Jira Service Management for customer service. However, Jira Service Management was built with the ITSM use case, not customer service, in…

Welcome to the final week in our onboarding series! Over the past few weeks, we've been sharing deep dives into key features of our new Customer Service Management app to help you get started and in our last one, we are covering support workflows. What are support workflows? Support workflows are what your teams need to…

Hi Jira Service Management Community! At Team ‘25 Europe, we announced Jira Service Management is now an app in Service Collection. Over the next couple of months, you’ll see your Jira Service Management subscription move over to Service Collection and as a result, you’ll also gain access to the new Customer Service…

Hello Jira Service Management Community! As you may be aware, we introduced the Customer Service Management app, packed with functionality purpose-built to meet your external customer support needs at Team '25 Europe. You may be one of the 10,000+ customers already using Jira Service Management for customer service today.…

Hello Jira Community! Jira is where your teams plan and track work to deliver great products and software to your customers, but your teammates in customer support likely work in a different tool. And no matter how good or innovative your products may be, if customers hit a snag and what follows is a poor customer service…

Hi Statuspage Community, On February 1, 2024, Google launched a series of new email protection requirements. Because of those requirements, we were forced to make changes concerning the bulk upload of email IDs for subscribers in Statuspage - specifically, the ability to “Skip Notification Confirmation” for newly added…

With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how Atlassian’s People team is using AI in Jira Service Management for faster, smarter support to achieve: * 30% of tickets…

UPDATE: We've wrapped up our Ask Me Anything for Change Management! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like to revisit any of the questions that were covered. Also, be sure to watch the Jira Service Management roadmap to get updates on new…

Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, generally available (GA) features to help supercharge your favorite ITSM workflows with AI-powered efficiency. Check them out and let…

Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 releases and have categorized to make it easier for you to find the the most relevant ones for you. Got questions or comments? Leave them…

Update: This opportunity has now been concluded, thank you to all those who shared their reviews! 👋 Hi Atlassian Intelligence & Rovo Community! Are you using the virtual service agent or taking advantage of features like AI suggested topics, AI draft reply, and more in Jira Service Management? If so, we'd love to hear…

Hi Statuspage Community! We are excited to share two new Statuspage integrations now available for use! NEW: Statuspage - Jira Service Management Cloud Integration You can now create and link Statuspage incidents right in Jira Service Management! Save time by notifying customers and employees of incidents and downtime and…

👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-demand experience (more info below if you’d like to start), we hope our latest innovations and best practices help you continue to…

Hi community friends! We wanted to share our "What's New in Jira Service Management" quarterly community post here to make sure you don't miss out on any of the latest and greatest releases over the past three months. You'll find short Loom demos from our product team to really show you the value these features can bring…

Hello Community! 👋 We are back again with another quarterly roundup of our latest and greatest feature releases from April to June. Same as last time, we’ve got Loom video walkthroughs so you can hear directly from our product and product marketing teams on how AI for Ops and Support teams, request type templates for…