Eugene Pak Atlassian Team

Hi @Diane Logsdon, thank you for sharing your feedback. Around 25% of customers were using Jira Service Management for customer service management use cases. That said, if I understand your concerns, there is and will be no change to how your organization already uses Jira Service Management and it is not a rebranding of…

@Shankar Rishikesh thank you for your question. Can you clarify what you mean by your customers being technical teams and not just end users? Whether the group you are helping is technical or not, the Customer Service Management app can still help you deliver great customer experiences. As for your second question, Jira…

Hi @Tintu Paul Totally understand the confusion — at first glance, the Customer Service Management app and Jira Service Management can seem like they overlap but I'll outline some of the key differences below. The core difference: Jira Service Management was built with IT service management in mind — it's designed for…

Hi @rajesh paudel@Vishalaksha Vyas Thank you for your question. It sounds like you are exploring integrations with Jira Service Management and Jira, while this space has to do with our new Customer Service Management app. That said, you are experiencing siloes when you need your customer support and development teams to…

Hi @Todd Thomas - thanks for sharing your perspective. Customer Service Management was designed intentionally to support external, customer-facing service scenarios, while Jira Service Management continues to focus on internal service delivery and ITSM. While the two apps serve different audiences and use cases, they're…

Hi @Loh Wai Kit ! Apologies for the late response - on your question, the AI agent only currently embeds on the support site. While it is not an auto response, support engineers can leverage Rovo to help craft responses to assist with the requests coming through email. 

Hi @Dirk Lachowski , thank you for your question! Once you migrate to Service Collection, you will be able to access the Customer Service Management app. More information on how to transition is available here. Please let me know if you have any other questions and thank you! 

@Davor Sedlan @Stephy Ong @Adrian.Langenegger if you still have your webinar access link from the confirmation email when you registered, using that will take you to the on-demand recording. Let me know if you have any more questions and thank you!

@Jay Prakash - Adaptavist I've updated my previous comment to give better guidance, hopefully it helps. Thank you

@Jay Prakash - Adaptavist editing this comment to update the guidance: Each JSM user would need to have a Statuspage license. So if you look at the Statuspage pricing page, you see the various plans and the number of team members each plan allows. That "team member" means having the access to Statuspage so you would need…

@Shane O_Connell could you give it one more shot? Here is what I see when I click on it in both regular browsing and private browsing. Let me know if it works and thank you in advance! 

@Vince Murphy can you please try this link: https://community.atlassian.com/t5/Jira-Service-Management-articles/Introducing-new-risk-insights-customizations-for-change-requests/ba-p/2738999 When I click on "Learn more here," I am able to access it so not sure what the issue is. Let me know if this works! 

@Shane O_Connell can you try this link? https://community.atlassian.com/t5/Jira-Service-Management-articles/Announcing-request-type-restrictions-in-Jira-Service-Management/ba-p/2735416#M4670 I am able to access it fine so there shouldn't be any issues with the link. 

@Jacques @Kevin Davis for the New Teams, this link should help you get the incoming webhook. @Clint Payton at this time, there's no Atlassian support page for the new Teams instructions but we are working on trying to get one up soon. 

Hi @Kevin Paulovkin @Luca Bavaro @Salvatore Insalaco @Peter Farrell , Again, would like to apologize on behalf of the team for the issues that the late communication for the rollout created. We can make an exception to have this change overrides - if you could submit a ticket with us via support.atlassian.com, our support…