Discussions
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Dark Mode
If you're using 'Dark Mode' has anyone noticed it 'flickering' today? I have seen on several screens today where it shows the default 'light mode' screen for a brief moment before switching to 'Dark Mode'.
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Does anyone have any good automation rules for JSM when a linked Jira is fixed?
I put something together, but would like to include the JIRA number in the email back to the Assignee in JSM, What does everyone else do?
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Twin Cities Groups
Just curious if there have been any Twin Cities gatherings.
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Documentation on how User Groups get migrated and how the new Cloud groups are used?
Does anyone have any documentation of how the usergroups get migrated when you go from Server to Cloud? I would have figured that all the functionality that the admin groups had on Server would have migrated to the Cloud Admin groups, but that wasn't the case. Wondering if there's a list so I get everything reviewed as…
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How to remove customers from Demo or typos.
I found this recently and figured I should share it. I'm guessing I'm not the only one who was playing around with the demo customers before go-live and now want to remove them. I've also found it useful for when you make a typo in the email address for a new customer. How to remove DEMO customer accounts | Jira |…
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Do you want to be able to sort your issues in JSM by Organization?
While we were reviewing Service Requests yesterday, we wanted to sort them by Organization. We found that you're unable to do so with the current code in JSM. If this something you are interested in, and can see value in having for your organization, I would suggest you vote for and watch this issue for Atlassian:…
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After Migration, whats the difference between 'Administrators' and 'Administrators (migrated)' role
We just migrated to the cloud. When I'm assigning roles to people, I made an assumption (I know, assumption) that the 'Administrators' and 'Administrators (migrated)' roles were the same. But I'm finding they are not. How can I compare the two roles and clean them up so they are the same? I'm seeing weird functionality…
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How to remove deleted sites
I have a site that we're no longer using in the cloud. The Jira Instance has been removed, but the site still shows up on my admin.atlassian.com page. Also, it says that Jira Administration for that site is available. Does anyone know how to remove them?
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What is the typical response time to get an answer to a ticket? I've had one open for over a month.
I've had a ticket open for over a month, is it typical for it to take this much time to get a response?
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How to connect JSM to local Jira/Confluence sites
A representative from Isostech said we should be able to connect JSM to our existing JIRA & Confluence servers. As those two servers are hosted locally, how would we link the two together? Thanks,
