Srini Chakravarthy Atlassian Team

Hi Community! We’re excited to announce a new, modern help center for Jira Service Management, that gives you more control on how your service experience looks and works, with help centers that are visually rich, on-brand and curated for the people who use them. We’ll be rolling this out to all customers over the coming…

Hello everyone! Wish you a very happy new year. We’re working on improvements to the JSM help center experience and we'd love to get your inputs on: 1. The primary use cases where you use the JSM help center today? 2. What’s working well with the current experience and capabilities? 3. What’s not working or feels limiting?…

Tl;dr: Sign up now to access Rovo Service and try AI-generated onboarding to help your HR teams make every new hire feel organised and supported. Hi everyone! We’re excited to offer you early access to new AI-generated onboarding plans in Rovo Service, our newest AI agent in Jira Service Management. Rovo Service…

Hello Atlassian Community! 👋 We're thrilled to announce a new feature in Jira Service Management’s virtual service agent that will supercharge help seeker experience and issue deflection: you can now connect Automation rules to conversation flows. This means you can perform actions across Atlassian products seamlessly –…

Hello Community,We are reaching out to gather your valuable insights and experiences with the JSM Virtual Service Agent (VSA). As we strive to enhance the product, your feedback is crucial in helping us understand how the VSA is being utilized, identify any gaps, and explore potential improvements and new use cases.How You…

Hello Community, We are thrilled to announce an enhancement to the web request step in the JSM Virtual Service Agent. You can now store the response of an API call in a variable and use it in subsequent steps within your conversation flow. This improvement allows you to create more dynamic and responsive interactions with…

Hi Community! We are thrilled to announce that JSM Virtual Service Agent in Microsoft Teams is now in General Availability! JSM Premium and Enterprise customers who use MS Teams in their organisation can now create and connect the Virtual Service Agent within their Teams instance, where help seekers can ask Assist their…

Hi Community We’re excited to announce today: * new triggers in Jira Cloud automation, and * improvements to rule imports. Let’s take a look! New triggers The first new trigger is on Issue Comment Deletion. This trigger enables you to automate actions whenever a comment is deleted from an issue within the project space.…

Hi All! We're thrilled to announce that Jira Service Management Virtual Service Agent has officially landed on Microsoft Teams in its Beta version. We'd like to invite you to be among the first to experience the AI-powered support solution. Here's what you need to know about next steps: * Accessing the feature: Please send…

Hi Community! We're reaching out to provide details about some upcoming backend upgrades on the Automation platform. Just a heads-up that this will get a bit technical - read on if you’re interested! What are we doing? On June 17, 2024, we will upgrade our software stack to the latest version of Java to improve performance…

Hello friends! We’re reaching out from the automation team to get your feedback on improving audit logs, performance insights, and general visibility on rule performance and errors. This is an important work stream for our nearer-term roadmap to deliver Enterprise-grade performance and reliability. We’d love to hear from…

Hi everyone! I'm Srini, and I am a product manager with the Atlassian Automation team. We’d love to hear your feedback on Automation, address any issues you are facing and understand how we can improve Automation for you. If you’d like to chat, please feel free to schedule a call on my calendar.…

Hi Atlassian Community! We wanted to let you know about upcoming maintenance for Automation in Jira Cloud and Confluence Cloud. The maintenance is scheduled to commence at 12 pm AEST on 7th April and is expected to last 90 minutes. During this period, you’ll see an “Under Maintenance” page when you visit the Automation…

Hello Community! We are excited to roll out an improvement to the rule building experience in automation! The side panel in the rule builder now scrolls separately from the edit section. This makes it easier for users to manage long rules, as they can now switch to components in the side panel without having to scroll on…