Discussions
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Now you can connect multiple support email addresses to your service project
Hello Everyone, I am excited to announce that we have started rolling out the ability to add multiple support email addresses in JSM project. Now you can add upto 10 email addresses in each project to collect email support queries. Each support email address can be assigned a request type, making it easier for you to route…
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Introducing Customer notification logs in Jira Service Management Cloud
Update (02/01/2024): We have added all customer notification types to this feature. Now, administrators can view all customer notification failures under one tab. Thanks Hi Everyone, We are excited to announce that we have rolled out Customer notifications log feature in Jira Service Management for all our customers.…
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Preventing the attachment of duplicate images from emails to the issue screen in JSM
Hello Community, My name is Manpreet, and I’m a Product Manager for JSM Cloud. Today, I am thrilled to announce an enhanced experience in how Jira Service Management handles images received via email. We’ve observed that many a time repeated emails contain assets such as the company logo, social media icons of the company…
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Remove email address from suppression list in JSM Cloud
Hello Community My name is Manpreet, and I’m a Product Manager for JSM Cloud. Recently we rolled out Customer notification logs in Jira Service management Cloud that allows project admins to view and identify the cause for failed customer notifications in a project without reaching out to the support team. More details on…
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Microsoft's Deprecation of Basic Auth in January 2023 and how it affects Incoming Mail on JSM Cloud
Hello JSM community, As outlined by Microsoft previously, the support for Basic Authentication which was previously scheduled to end in September 2022, will now permanently end in the first week of January 2023. However, starting October 2022, Microsoft will be randomly turning off Basic Authentication for some customers…
