Manpreet Singh_gg6mbm

Hey @Diego Wilson, currently we don't have a way to remove users from suppression list that are active. You can reach out to the support team to remove such users from the suppression list.

in Client can't recive mail from request notifications Comment by Manpreet Singh_gg6mbm April 2024

Hey Everyone, I am excited to announce that we have added all customer notification types to this feature. Now, administrators can view all customer notification failures under one tab. Cheers!

in Introducing Customer notification logs in Jira Service Management Cloud Comment by Manpreet Singh_gg6mbm January 2024

Hi Kenneth, Happy to announce that we have released this improvement to everyone and is available to all by default. One pre-requisite to have this improvement is that HTML email parsing must be enabled (<tenant>/jira/settings/products/jira-service-management-email-requests). If you are not able to view the improvements,…

in Preventing the attachment of duplicate images from emails to the issue screen in JSM Comment by Manpreet Singh_gg6mbm October 2023

Hi @Derek Fields _RightStar_, we are not using filename to check for duplicates but instead hash value to determine if an image is identical.

in Preventing the attachment of duplicate images from emails to the issue screen in JSM Comment by Manpreet Singh_gg6mbm October 2023

Manpreet Singh_gg6mbm Atlassian Team

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