Iryna Komarnitska_SaaSJet_ Community Champion

The paradox of a busy but unproductive team is a common problem in project management. Despite being constantly busy, the team doesn't seem to be making much progress toward its goals. This can frustrate team members and project managers and significantly impact project success. This article will examine how visualizing…

It's a familiar story when you try to fit many tasks into a small 8-hour workday. Every morning, you promise yourself to be super productive. But this productivity and your enthusiasm burn out around the second hour of the day. The reason is not a lack of time. The reason is how you manage it. Everyone has the same amount…

Hello to all AI enthusiasts and fans. ChatGPT has made a lot of noise and encouraged other companies to develop "their" intelligent assistants. Users from all over the world, different professions, and types of employment have broken into it and started actively asking different things. Some were surprised by ChatGPT's…

After reading the title of the article, you must have been aggressive. Yes, I can understand that. The entire Internet is oversaturated with information about artificial intelligence, machine learning, and intelligent assistants designed to make your life easier. We don't want to force you to use ChatGPT, but we show you…

The previous article discussed the factors influencing the Time to Resolution metric and how they can be interpreted. Now, we would like to delve into the question of how to reduce this metric. Or, more precisely, how to have a QUALITATIVE impact by reducing the time it takes to process requests. This is important to note…

If you illustrate how external users expect you to report on various time metrics from the work results in Jira, it looks something like this ⬇️. Time in Status, Average Time, and other vital metrics are essential to measuring. They help you to qualitatively inspect workflows and find opportunities to optimize and improve…

The Average Time in Status report in Jira is a valuable tool for teams to measure their productivity and efficiency in solving problems or tasks. It provides an overview of how long tasks stay in each status in your workflow on average. This is a well-known fact. But does everyone know how to use it and understand its…

Many theories, debates, and guidelines exist about measuring time to resolution. The metric is old and seemingly clear to everyone. So, since the first customer in the world left a request and the first support service, the Time to Resolution (TTR) metric timer has been running. And after that, there was no more peace in…

Pivot tables are a powerful tool for data analysis that offers flexibility, efficiency, and insights, enabling users to make informed decisions and drive business outcomes effectively. They allow you to analyze data, find correlations, and identify trends deeply. You may not need it and are satisfied with the usual simple…

Monitoring the time between statuses can provide valuable insights into your team's performance, identify bottlenecks, and improve the overall workflow. It can help answer questions such as: How long can a reported bug be assigned to a developer (transition from Open to In Progress)? What is the average time it takes for a…

There is no need to say much about what lead and cycle time are. These are well-known concepts. Many people use these metrics in their processes. I want to discuss how lead and cycle time can be used in Software Development and Project Management, how these values can be calculated in Jira Cloud and Jira Data Center, and…

Time to Market is a KPI that measures the time elapsed between the start of a project, the development of an entire product or a single feature, and its readiness for release or delivery to the Market. The metric is essential if your company wants to stay competitive and promptly respond to customer needs. The Time to…

When was the last time you had an orderly inbox? I mean, absolutely organized. Everything is read and labeled, and important emails are marked with stars. You've replied to all the emails and created a Jira issue to solve some of them. How many of you have done this? I'm guessing less than 1% of Gmail users who are reading…

Greetings to those still trying to work in the pre-Christmas rush. Garlands at the workplace, a decorated Christmas tree, buying gifts for your loved ones - all of this makes you not feel like working anymore. Tasks, deadlines, bugs, clogged work chats... You want to run away from it all. You want to hide under a Christmas…

Let's go back in time. Preparing for Christmas 2022… …Santa walked to the window, looked into the distance, and returned to his desk. The desk was littered with letters from children all over the world. Actually, it's not just the desk. The room was covered in paper envelopes with cute drawings and a crookedly signed Santa…

OKR (Objectives and Key Results) is a goal-setting framework that helps organizations define and track objectives and outcomes. Objectives are the ambitious, qualitative goals that an organization aims to achieve, while Key Results are specific, measurable outcomes that indicate progress toward the objectives. What is OKR…

Effective project management is a multifaceted process that involves numerous tasks, resources, and timelines. Identifying and managing critical components is essential for ensuring successful project completion. In this article, we will explore three crucial elements in project management: Resource Capacity Planning, Time…

Imagine a bad dream. You log into Jira and see that you have a bunch of tasks on your board, but they all seem the same. You try to sort them out and fall into a quagmire. Something needs to be clarified, such as if the summary is the same, but the tasks' assignees are different, and the descriptions do not match. You are…

We run sprint after sprint, and it's not always (believe it or not) easy. Team members skillfully ran the course, jumping over obstacles and dodging burning fireballs. Sometimes, the sprint events resemble a bacchanal on the stage of Cirque du Soleil; sometimes, it is more or less calm. In any case, there are always places…

If you manage a consulting team, you've likely encountered multiple emails flooding your inbox. While a significant portion of communication occurs through instant messaging and virtual meetings, emails continue to hold their ground in popularity. Picture the scenario: you start your day by opening your inbox, only to…

The Time Between Statuses add-on offers a significant advantage by identifying issues that experience unexpected delays in transitioning between statuses within Jira. Tracking Jira time in status data makes it easy to monitor the progression of tasks and pinpoint steps that cause delays or require additional attention.…

And now, another sprint has passed, and it's time for a retrospective. It's always stressful and requires incredible concentration. So, let's figure out what it is, why it's necessary, and how to carry out this process with minimal loss of productivity. What is Retrospective? I don't need to tell you much about what a…

Time in Status app simplifies the process of generating reports illustrating the duration an issue has remained in each status for specific assignees, teams, or projects. When mapping out a workflow, time is crucial as one of our initial considerations. We make informed estimations about task completion timelines by…

Bug reporting is an integral part of the software development process. It not only helps in identifying and fixing issues but also contributes to the overall success of a software product by improving quality, user experience, and developer efficiency. Who most often reports bugs to developers? You're probably thinking…

Do you know Gmail 100%? Using it daily doesn't mean you know all its features and tricks. Today, we want to unlock the hidden secrets of Gmail and help you be super productive with your email management. So, sit back and get ready to learn all the exciting things. Let's get started! Unlocking the Secrets of Gmail Unsend an…

Recently, the Email&Tasks app celebrated its first birthday. This is an exciting and vital date. A vast number of apps fail to reach such a seemingly insignificant date. But we did, and this year was very, very successful! So, let's take a look at our main achievements and victories. And, of course, the features that have…

What is a bug, and what is its cost? This is a controversial topic. You can try to calculate the price of a bug, depending on how long it took to fix it. This is a basic example. Sometimes, the cost of a bug is calculated by the value of a check we did not receive from a client who left us because of a specific flaw in the…

Service and excellent technical support are integral components of successful companies. You can create an incredible product. A high-quality product that meets the audience's needs and covers all the user's "pains." But you are doomed to failure if you do not have a good support department. Every customer who uses your…

🍂Hello, Atlassian Community, and Happy Apptoberfest’2023 to everyone! Are you ready for the exciting events in the world of racing? Speed, adrenaline, the sound of the engine... The pilots of the cars feel it all. Fans sitting in the stands are worried about their favorites and fuel their fan fervor with a cup of delicious…

🍂Hello, Atlassian Community, and Happy Apptoberfest ’2023 to everyone! How is the Atlassian universe feeling? I hope you're in a good mood. So, let's all gather around the screens and watch an incredible demo from SaaSJet. We wanted to take you back to your childhood and show you a cartoon. But this is a cartoon for…