Celina Kuziemko - Appsvio Atlassian Partner

Atlassian Intelligence (AI) revolutionizes the new employee onboarding process by seamlessly integrating into Confluence and Jira, effectively acting as an intelligent assistant for your team. How to use Atlassian Intelligence in new employee onboarding? When it comes to setting up an efficient onboarding system for new…

The onboarding process is time-consuming, even with one new hire. What about when you have tens of them? You have to create tasks for each of them and all involved. Creating many repetitive issues is tedious and takes time. What’s more, there is always a risk that you miss something essential or somebody will need more…

Hi! We would like to share our newest material focused on the onboarding process using Atlassian tools. 🔗 Employee Onboarding Handbook: A Practical Guide with Atlassian products 👀 Inside: * How to onboard with Jira Work Management, Jira Service Management, Confluence, and Atlassian Intelligence * Tips and workflows to use…

Tips on how to onboard with Atlassian 👀 In Jira Work Management, teams can seamlessly organize tasks, track progress, and collaborate efficiently, ensuring new hires quickly integrate into workflows. Meanwhile, Jira Service Management facilitates smooth onboarding experiences by enabling support teams to address any…

How to create an effective bug report with a bug reporting template? The answer to most of the challenges that testers and other teams that report bugs face is to implement bug reporting issue templates. Thanks to that, everyone inside the organization can report a bug with already prefilled descriptions and know what data…

Hey Atlassian Community!🙌 We've prepared a ready to copy Jira Issue Templates Cheat Sheet for Software projects and we dying to share it with you 🤓 🔗 DOWNLOAD ISSUE TEMPLATES CHEAT SHEET: JIRA EDITION These Jira issues templates were made by our developers, testers, marketers and product owners. We wanted to make it easier…

When your customers raise a request, you want to have as much information as you can. You need a bunch of information to resolve the ticket. 🐞 Regarding bug reports, you have to know what kind of bug it is, in which version, or how it affects the user - the app, user interface, or functional error. Every scenario will be a…

Hi! Do you monitor where your tickets come from? From which channel do you receive the most tickets? We have the most of requests via email. How do we know? We created ITSM report to monitor service desk metrics and keep an eye how our customer raise request. These metrics help us evaluate user behavior, boost customer…

We don’t want different tools for every field in the company. One comprehensive tool for bug reporting, customer support, and even HR management is possible. Handling multiple ecosystems is labor-intensive but also expensive. You can stick to the Atlassian ecosystem programs and have one source of truth. We did it. Keep…

As today is Santa Claus Day🎅🏻, we have already sent our customers Christmas wishes. As we don’t want to make it via a classing way through email, because we don’t want to clutter their inboxes, we set up a banner with very merry text 🎄 Why did we do it that way? Because it’s fully customizable and not to be missed! We also…

The IT world is buzzing about new automation changes that Atlassian has announced. This feature is beloved by many users, and the simplest example of its use is the creation of recurring issues. All Atlassian products, with a focus on Jira Software, Jira Work Management, and Jira Service Management, can be a little bit…

When your agent resolves the ticket, the customer receives an evaluation. If you start monitoring those data and comparing them from different periods, you can gain answers on how to allocate agents more efficiently and where bottlenecks are. With it your customer support will improve and CSAT will rise. Use business ready…

The customer portal is a single point of contact with our customers, so we all should make it as simple and customer-friendly as we should. How obvious is that? But creating a self-service portal that is easy to operate and, what’s more, easy to set up is not obvious at all, especially with native service desk…

Assets are native Jira Service Management functionality that allows you to manage, monitor, and relate valuable resources to tickets, incidents, or reporters. Keep reading to discover how you can make the most of Assets to speed up incident resolution and create customer support so your clients will adore you. What is IT…

How many times have you heard that data is powerful? Because it is. So why not use information that we already have in the service desk and use them to streamline ITSM decisions, boost customer support experience and keep an eye on agents’ performance. Let’s use data to create effortless, business-ready service desk…

If you use a service desk, just know you can improve your portal for customers and agents. We're organizing a free webinar where we will talk about how to extend service desk portal possibilities to create a better customer experience and make agents' work less tedious. Whether you're a leader, agent, or admin, this demo…

A customer may need information to create a request that he doesn't have at the moment. To avoid the situation where information is lost due to too many people being involved, he would prefer that this information be able to be entered later or that competent people be able to enter this missing data. Problem: With that…

Customers create a ticket and escalate it. For sure, they are wondering what now. Is it blocked by something else? Was it the only one in that case? After one day, they will surely give an agent a call. Customers haven't enough context to understand why they shouldn't push tickets, why they have to wait, or simply what the…

Hi Guys! We often give presentations as Appsvio about outstanding customer support during events, and we combined our conclusions into 4 main tips on giving your agents a perfect environment to service a customer support experience that will benefit your team and clients. 1️⃣ Give your agents one tool for customer context…

Let's imagine that we know about the printer crash in our company. We know that in a minute, we will be flooded with incidents about the same bug – sounds familiar? So how can you prepare yourself to stay focused on the real problem, not on linking issues, changing all incidents statuses or resolution, and answering in…

How should a software project issue for a new version release look? Let’s assume that we’ve just onboarded a new person in the Release team, and naturally, she/he doesn’t know everyone on the team and all the procedures. We can make it easier on new employees and speed up the whole acclimatization process, which also…

How to enable different levels of support depending on the customer category? Support teams are often overloaded, and they have to prioritize tasks. In large-scale companies, customers have different levels. We can have VIP clients, basic ones, or those who, in the future, may bring greater profits, so we can’t allow them…

Jira Service Management is not a complete ITSM solution. Optimal Support experience is not for free. It's tough to achieve. There is no one solution for it, but through all years of working with JSM, we've worked out the universal pattern. Outstanding Support = foundations + tools + best practices + agent’s attitude Each…

Imagine that you can display your customers’ additional field values on the Portal and give them more information about the request status right away. How many fewer questions would it be if they could see fields as assignee / created / updated / resolved dates / resolution, or could you list important attachments…

It was a momentous week for everyone engaged in the Atlassian Community. We spent a blasting 4 days in Vegas, connecting with other Vendors, Partners, and leaders in the tech industry, but most of all with old and new friends. Last week was full of discovering new perspectives, trends, and innovations that Atlassian…

10 things why to visit Appsvio booth #45 in Vegas 🚀 TEAM '23 is next week, and we can't wait to see you, Atlassian people! We hope you will find time to visit our booth to catch up. If you aren't sure yet, here you have 10 reasons why it's worth it! 1️⃣ To talk about Jira Service Management – its pain points and advantages…

Hi Guys! Have you used Customer and Organization Management app already? It's a boost for your customer support from both sides: customers' experience and agents' work. We’ve developed many improvements to make it even more convenient and efficient for you to manage your customer data, so we want to share the news. 😊 Check…

🎲 Heads up! – Appsvio edition How much do you know about the Atlassian ecosystem? You have a chance to check yourself 😎 We have for you 52 cards with Atlassian-themed keywords. How many cards are you going to guess? 💪 Visit our booth #45 on TEAM ‘23 and let's play it together and explore the Atlassian world wider 🙌 You can…

 Hi Guys! Take a break and let’s have some fun 😊 Take a quick test, remember what you answered and check out which app-personality are you! Share your results in the comment 💪 Quiz: Which app-personality are you? 1. You have an hour off during the presentations at Team '23, what do you do? 🧐 A) I try to visit as many…

Hi Guys, we have a little raffle for you 😊 The Vegas trip is coming! We're super excited about our first conference as Appsvio. We are considering a raffle prize for you who visit us at booth #45 to discuss Jira Service Management and ITSM solutions. We were thinking about something practical that will stay with you longer…