Celina Kuziemko - Appsvio Atlassian Partner

Discussions

    • Templates for multiple projects – how to speed up issue creating

      Do you use templates? It can be beneficial when you have repetitive tasks like employee onboarding, annual review of company policies or even corporate events. Why start everything from scratch when you can have a ready-to-use template and apply it right on the create issue screen? You can create templates as an admin for…

    • How to merge issues like a PRO and keep your board without repetitive issues.

      Hi Guys, How do you merge your issues? Do you even do it? Today I want to share with you our way that keeps us away from the same tasks and extra work. ⭐️ Issue Merger PRO and it’s 3 game changing features ⭐️ Those are 3 main features of Issue Merger PRO. I’ve created a short (only max 3 min❗️) video in a demo way to show…

    • JSM on steroids: High-velocity ITSM software in action – ACE MERU 10th of March

      Hi Gyus! Join Appsvio Team virtually on the ACE Meru. We will show you how to create a high-velocity ITSM software in your company using Jira Service Management. FREE TICKETS 🔗 https://ace.atlassian.com/events/details/atlassian-meru-presents-jsm-on-steroids-high-velocity-itsm-software-in-action/ Not to elaborate, Kate said…

    • Advantages and disadvantages of Jira Service Management and how to deal with them

      💡 Let's talk about Jira Service Management. The uniqueness of this product lies in the fact that we operate on two sides. A customer portal is a place for customers who create requests for support: broken equipment, access needed, dream vacation, etc. We also have a second side: for the agent who deals with this request on…

    • Upcoming ACE: London, Feb 23

      END BSM NOW 🚀 Join our master class in service management with Jira Service Management. 🔗 Free tickets ⏰ Thu, Feb 23, 5:45 PM (GMT) 📚 JSM on steroids: high-velocity ITSM software in action by Appsvio 🏢 Devoteam - Cottons Centre5th Floor, Cottons Centre, Hay's Lane London, SE1 2QG London, we're coming! And we've already…

    • How we made a love letter to all our customers on the Portal at once and invited them on a date 💖

      Here is our love letter to all our customers 👇 https://appsvio.atlassian.net/servicedesk/customer/portal/3 All of our customers will see this notification when they open the Portal. It is set up only for 14.02, and it will automatically disappear after. We configured it for all our customers and customized it with colors,…

    • For vendors: How to provide better customer service for your add-ons users

      Vendors make apps to boost software and make daily work easier. It's come up to customer support as well. But we, as vendors, also have requests, bugs, and tickets. Fast support matters. Imagine the situations: 1️⃣ Ms. Anna had a problem displaying the value of the attribute assigned to the organization in our Customer and…

    • Webinar: How to boost the quality of handling requests in Jira Service Management with Communardo

      Do you need to improve handling customer requests to be more efficient and effective with Jira Service Management? It means that you need to implement customer and organization management. Why? Because JSM is not a complete ITSM solution and has its paint points that can be crucial for customer support experience. ❌ JSM…

    • What is customer and organization management, and why it's so essential in your support processes?

      Do you need to improve handling customer requests to be more efficient and effective with Jira Service Management? It means that you need to implement customer and organization management. Why? Because JSM is not a complete ITSM solution and has its paint points that can be crucial for customer support experience. ❌ JSM…

    • Template of the month ep.3 – the perfect template for January

      Hi Guys, January is a month of reviews and renewals. ISO 27001 or SOC are certifications that are renewed annually. The renewal itself involves, among other things, reviewing existing policies and documents. Remembering exactly what and when to check is very inconvenient, especially when such cyclical tasks involve what…

    • 2022 Jira Admin Bingo

      2022 comes to an end! It’s time for 2022 Jira Admin Bingo! Tell your score in a comment, or do your bingo 😊 Let’s have some fun in the last days of 2022 🎉

    • Template of the month ep.2 – what issue templates are worth creating and using

      Every repetitive issue should become a template issue. Why not? Why do the same issue all over again when we can have a ready-to-use template and change it when needed? So whenever you think, "here we go again" think that you could have already done it and created a template. Repetitive tasks are boring, after all. Every…

    • Agentless request editing

      Hi everyone! It's the Christmas party season!🎅 We have an example for you of how to make organizing a corporate event easier 😊 Who is collecting sign-ups for gifts? We know very well that wishes change, so it's a good idea to change the request several times. Make it agentless. Use an edit request feature and allow others…

    • Template of the Month ep. 1 – what issue templates are worth creating and using

      What issue templates should you create to save your time? We have some ideas 💬 Jira issue templates can be a game-changer. Time-saving, productivity raising, less bargain on your shoulder. That’s why we’ve developed Issue Templates Agent for Jira. But that’s half of the way. Have you ever wondered what kind of templates…

    • Allow your customer to edit request on the customer portal

      Hi Guys! I thought I could share some helpful tips on how to make your Customer Portal more customer-friendly and how you can save your and your Agents’ time. Edit request is part of the Feature Bundle app. It allows customers to edit the requests on the Portal or fill in additional information when needed. Our users love…

    • How we can measure Marketplace stats

      Hi Guys! I am new here. Any marketers in the area? 😊 How do you measure statistics on marketplace?

    • Disable linking issues – how and what for?

      There is an option in the global configuration to disable linking issues. Does anyone use this and what is the use case for this?

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