Valerie Knapp_dpp5c6 Expert

Hey community, I have seen a few questions / posts on this topic and so I thought I would write an article summarising a few customer use cases I have had recently where I used lookup tables in Automation to calculate and populate a custom field in Jira. Basically, the two use cases were similar. In one case, the customer…

Hello all! It's me again with another use case I've had for a few customers now. The requirement is that the customer has a deadline, usually for a workflow transition, and they want to understand the performance of the deadline, how often this deadline is met or breached. There are, of course, apps for this, such as Time…

Hi all, I had a customer ask me yesterday if it would be possible to prompt an agent to write a knowledge base article if there isn't one already for a specific topic / ticket. Has anyone else had a similar use case? How did you resolve it? Cheers

Hello, One of our users reported not to be able to edit the fields on a transition screen. It's not a condition, because he can see the transition / open the screen. Another user with the same level of permission can edit the fields on the transition screen, so for me that also rules out a validator. As far as I know, the…

I have seen some people writing and talking about using Whiteboards for different ceremonies, like a Retrospective. Does anyone have Whiteboards fully integrated into their ways of working, for example, write requirements in Confluence, transform into Jira issues and use Whiteboards to review a Sprint?

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🚀 Exciting News! 🌍 knowmad mood is proud to announce that we’ll be a Sponsor at Atlassian Team '24 in the vibrant city of Barcelona, taking place from 8 to 10 October 2024 – and available online too! 🎉 This is a fantastic opportunity to connect, learn, and share insights about the future of teamwork and technology. 💡 Visit…

Hello, I have a lead who is interested in integrating JSM with Zendesk and Solarwinds. Has anyone ever done this? Do you have any advice or strategies you could share for how you made this work? Are there any apps you would recommend? Cheers

Hello, I know I have already written about this but after having worked for literal months to get up to level 12, having accrued 50,000 points, imagine my disappointment to find that to go up another level, I need another 50,000 points. Please can someone review these tiers? Also, I don't know what I was expecting but when…

Hey everyone! Happy Friday! One of my earlier memories of kindergarden was some kind of career day, where we dressed up to be what job or who we wanted to be when we were older. There are some pictures, unfortunately I don't have any here with me, of me dressed up as a doctor and I can still remember the little…

Hi All! If you don't already know, Jira Work Management can be a great alternative to Trello, or another tool, for folks who are otherwise a bit hesitant about a tool like Jira Software with things like RELEASE or COMPONENT all over the place. As soon as you create or open a Jira Work Management project, it is immediately…