Valerie Knapp_dpp5c6 Expert

Hi @Zainab Fasoro , welcome to the Atlassian Community and thanks for your post. I have understood you are saying you want another level in the work object hierarchy above Epics which are also transversal / encompassing more projects. You could, if you have Jira at the Premium tier, create another work object type that is…

Hi @Steve Goodwin , thanks for your post. As far as I can tell, grouping by queries is to group by the objects that are retrieved by the JQL query for the board... If I change, instead, the group to be by Assignee, or something else, I get swimlanes for each Assignee, each Project (in this board, there is only one). I…

Hi @Raul Rossi , thanks for your post. I don't understand, however, what you are trying to achieve. When you are resolving a ticket, you want to be able to show something like the Resolution to the customer, as a confirmation? This is how I interpreted, 'at the end of an issue... you need to manage a fixed fields schema to…

Hi @Wesam Abo Aqel , welcome to the Atlassian Community and thanks for your question. I would always encourage for automations like this to use one of the template rules to start from, like this one This is a rule in Confluence, which, for Trigger: Whenever you create a task in a Confluence page Condition: You can specify…

Hi @Rajat Krishnan , thanks for your post. First of all, I always recommend to people to have a look at the sample scripts that are provided for this kind of thing, like this one for example, https://www.scriptrunnerhq.com/help/example-scripts/copy-linked-issue-value-onPrem , to not have to start from scratch. Then, if you…

Hi @WOCKHARDT LTD , welcome to the Atlassian Community and thanks for your post. If you are having trouble logging in to your Jira instance, we would ask you to first please try to contact an administrator inside of your company to help you. If you are the administrator and you are blocked, if you don't have a free…

Hi @Sarah Champion , thanks for your post. It depends on what you mean, would you be able to share an anonymised screenshot? If you're not using some of these things, to the left it should be possible to switch off some of the features of the JSM project…

Hi @Cindy Tempel , thanks for your post. Are all of the sprints in the same project? There are some limitations to the Timeline view in a project - https://support.atlassian.com/jira-software-cloud/docs/set-up-the-roadmap/ Can you show us please what you are seeing? just an anonymised version of what you are seeing in a…

I think it would be more accurate to say, 'we're changing fields management' and not necessarily presume it is an improvement. The value of the change would be more accurately assessed by people who have ever used this products, not the people whose job it is to come up with changes...

Hi @thomas_sousa , thanks for your post. Please can you explain a bit better what you'd like to achieve? So you have a ticket, are you saying you want the person who opened the ticket to be able to fill in dynamic fields in the form through the portal? And then you want to use these values in emails? You should be able to…

Hi @Andréia Cantarino , welcome to the Atlassian Community and thanks for your post. I can only find this page here - https://trello.com/pricing which says you can have unlimited workspaces only at the Enterprise tier, but I don't find what limitations there are for a free plan. Let me ask the Atlassian support to help…

Hi @Tracey Hanna Dailhou , thanks for your post. Please reach out to the vendor directly for help with this - https://marketplace.atlassian.com/apps/1228672/tricentis-test-management-for-jira?hosting=cloud&tab=support . If you open a ticket, they should be able to advise. Thanks

I agree with what everyone else is saying. It's nice to have a timely reminder of what we have signed up for and are trying to do here, which is to help and support each other.

Hi @Бексултан Кубанычбек уулу , welcome to the Atlassian Community and thanks for your post. Please can you provide more detail about the problem you are facing? Which Atlassian products are you using? When you say the sites don't load, does this happen often? Does it persist in different browsers? Have you…

Hi @J Vic , huge apologies for the delay. In any case, you will need to verify the configuration of the Plan to make sure also closed items are shown.

Hi @diana.gerasimova.designer , welcome to the Atlassian Community and thanks for your post. Apologies but I don't manage to translate the text from the image. I believe the error is that the name of the site you are trying to create is already claimed / in use by someone else. Can you try please to add some hyphens like…

Hi @Yezdi J Khareghat , thanks for your post. In general, if you don't want certain groups / roles or users to be able to see a particular project, you would just need to configure the 'Browse project' permission accordingly…

Hi @HQRAZAHS , thanks for your post. It should be possible to collapse the column you don't want to see, like this https://www.loom.com/share/674c31c2b48f4d7e92c97286f68be491?sid=0b32c131-b0be-4893-aab3-c2b575ee35b1 . Does that help you at all? Best wishes

Hi @Antonia , thanks for your post. I was trying to replicate your setup and I wonder if you need to have this EAP to be able to share the reports - https://support.atlassian.com/assets/docs/create-an-assets-dashboard/ I will ask someone from Atlassian to comment on this. Let me tag them into this post. Best wishes

Hi @Amulya Sankara , thanks for your post. There is a possible workaround for this using a global transition. In the workflow for the work item type, if you create a transition like this, you can create a transition screen with just the field, 'Priority' on it. You can then have a workflow Condition to allow for only…

Hi @Lazo Dana Shawkat , welcome to the Atlassian Community and thanks for your post. I would use a rule like this one - https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/112180 , as a basis to start from. Basically, you are saying you want a scheduled rule to run, let's say, on the first day…

Hi @Julia Rebstock , welcome to the Atlassian Community and thanks for your question. For a plugin / app, like Mosaic, I would recommend to check their page in the https://marketplace.atlassian.com/apps/247/mosaic-content-formatting-macros-templates-for-confluence?hosting=cloud&tab=support . Mosaic have a statuspage…

Hi @Nurlan Moldosherip , welcome to the Atlassian Community and thanks for your post. The answer to your question is, it depends! If you need help with something specific, a lot of people write here, as you have done, with a question about an automation or a configuration that they need help with. Typically, in that case,…

Hi @Karthick Vijayakumar , welcome to the Atlassian Community and thanks for your post. I am going to escalate this to Atlassian because I think, being a specific set of circumstances, they are in a better position to be able to assist you. Someone will write to you here. Best wishes

Hi @Ankush Tiwari , welcome to the Atlassian Community and thanks for your post. A lot of people use an app to integrate PowerBI with Jira Service Management. If you are instead using REST calls, please check out these articles where other people explain what they have done to see if they help you -…

Hi @Dhaval Pranami , thanks for your feedback. I wouldn't know honestly. Let me escalate this post to Atlassian to ask if they can help signpost us. Cheers

Hi @AlterEgo , welcome to the Atlassian Community and thanks for your question. I just wanted to signpost to the product documentation for this https://docs.getxray.app/display/XRAY/Import+Execution+Results+-+REST if it can be helpful. Best wishes

Hi @Dhaval Pranami , welcome to the Atlassian Community and thanks for your post. As you say, this sounds like something specific that is going on with your configuration. I would open a ticket to Atlassian about this - https://support.atlassian.com/contact/ Best wishes

Hi @alexia.bernas , welcome to the Atlassian Community and thanks for your post. I would contact someone from ClickUp about this issue as it likely depends on what you are able to export, what you can then import into Jira. https://help.clickup.com/hc/en-us/articles/6310786693015-Export-your-Workspace-s-data In terms of…

Hi @Martin Calis , welcome to the Atlassian Community and thanks for your question. This looks like a link to a specific work item in a project. Please can you verify: 1) Do you access this instance? jiradc2.ext.net.nokia.com/jira? 2) Are you enabled to use this project? BBDPROD 3) If the answers to the first two questions…