Olha Onofriichuk_SaaSJet Atlassian Partner

Often companies set time goals via Jira SLA plugins to keep track of the process of tasks’ execution and understand whether their employees stick to the deadlines and achieve time goals. But to analyze all this information and monitor if every task is going to be completed before the deadline, sometimes you may need to…

If you want to control all your issues, their statuses and deadlines, then this article will be very helpful for you. Notifying you or your managers about the breached issues or reminding about the upcoming deadline may be inevitable if you need to adhere to certain time frames and you can’t break them. Here different Jira…

How to keep track of the Jira issues’ statuses and how to inform your managers in case some of them are going to exceed? Are there any ways to prevent SLA breached goals and complete the tasks before the deadlines? Jira issues’ statuses monitoring and reporting via Jira SLA plugin If you want to keep control over the…

How to work with Custom fields in Jira if you need to add some custom fields to your Jira issues? This article will help you to find it out on the example of SLA Time and Report for Jira add-on, which is an SLA tracking, reporting and monitoring tool for Jira. Note: you can apply these steps to any other case. It works not…

Sometimes we forget that the due date is soon. Then some tasks are left without attention for a long period of time. To avoid such situations, send notifications to the reporters or assignees to remind them about the tasks which are waiting to be completed. How? You can choose a convenient SLA solution in Jira or any kind…

If you face the problem that the tasks are not completed before the deadline, and you'd like to fix this, you can set up notifications that will remind users to finish the tasks on time. One of the options for this is to use SLAs where you can control the process of task fulfillment and ensure this is going according to…

How to create SLA Reports for Jira Issues? Is it possible to generate them as graphs or pie charts? Can we integrate them into additional dashboards? The answer is yes! We can create such SLA reports where all the necessary information will be gathered in one report. Whatever Jira product you use, you can find a convenient…

How often do you set deadlines or due dates for your Jira Issues? If you do this all the time, you must be completing all the tasks in time, don’t you? If you skip setting deadlines, think about whether you need them or not. First of all, setting deadlines helps us stick to certain time limits and complete tasks on time.…

Hi, community! Just wanted to ask for your piece of advice and find out your opinion. Together with my team, we are wondering what design on pictures for the marketplace description of our add-on for Jira is better. I'd like to show you 3 designs (the first (with gray background) is what we have now and the second and…

We can often meet many questions regarding Automation for issues with SLA timers. One of them is the possibility of sending notifications in Jira Service Management. Why do people need this function so much? Because the level of customer satisfaction is often decisive for the level of growth of our business. SLAs allow you…

Have you ever thought about ways to make your customers happier? We have a perfect answer for this. Just try using an SLA solution and discover how to configure it in Jira. What is an SLA? SLA or Service Level Agreement is one of the main ways to understand people's expectations and find out how to keep up with them.…

Hi! Yesterday I posted an article. It was written and posted according to all the rules, but a few minutes later after it was posted It got "In moderation" status. It still be unpublished (invisible to community members), and has this "in moderation" status. What should I do now and how to fix this? Thank you for your help…

How to make your customers satisfied with your services as quickly as possible? Are there any ways to gain this goal ASAP or at least to be sure you can track the process of task fulfillment? And the answer is yes! How to do this? One of the options is to set SLAs to meet customer expectations and increase team efficiency.…

Hi, community. I have a question about charts. Have just started learning how to work with Jira Service Management. Can't understand, whether there are such things in Jira Service Management SLA as SLA Statuses Pie Chart, SLA Met vs Exceeded per Assignee? Thanks for the answer in advance!