Olha Onofriichuk_SaaSJet Atlassian Partner

Hi, @Mohammed Arafat Naidoo Are you using this SLA Time and Report for Jira add-on? Have you already get an answer to your question from the SaaSJet team? Our support team always answers within a few hours after the question is received. It seems like we haven't received any question from you. Please, write it righ here…

Hi, @Bader Almarhoon Maybe I could help you with some of your questions. As for your questions 3-How can I automate time tracking for requests received via email? ex: when an agent is assigned to a ticket, I want to know how much time they spent working on the ticket. 3A-I want to show a report of each agent and the…

Hi, @Dayana Villarreal As it is already mentioned in the previous comment, this is a bug which must be fixed. But if you need SLA reports to work ASAP, you may try additional SLA plugins to monitor which SLA goals are met or breached, and generate reports with this data. For example, in SLA Time and Report for Jira add-on…

Hi, @Neda Ghavami Would you like to receive only Outlook notifications? Or you need notifications in Jira issues' comments or to Slack as well? If you'd like to get reminders about the upcoming due date via Slack or comments (and then receive Email from Jira too), you can try Jira plugins that will allow you to do this.…

Hi, @Navin Hurree If you are a Jira Software user, I would recommend you to use a third-party solution (I mean Jira SLA plugins). One of such solutions is SLA Time and Report for Jira add-on. It is easy-to-use, whith convenient interface and the functionality you may need. And if you need more detailed information or help…

@Agnes I'm glad it helped you! Feel free to message me if you need any help with setting up sending the reminders.

Hi, @Agnes Actually, this may be easily done whin any amount of reminders you need. Recently, I've written a few articles about how you can set this process up: * Notify before the deadlines of Jira issues * How to send a few notifications before the due date If you need, I (or my team) can show you how to set automation…

Hi, @Marcos Lourenco Have you already found a solution? It seems like you can do it via additional plugins for Jira. You can try SLA Time and Report for Jira add-on. Here you can set how many hours/minutes you will have to complete the task (For example, you want the task to be moved from the "To Do" stage to the "Done"…

Hi, @Jerry O_Sullivan Unfortunately, I don't know any magic JQL to get the specific time the breach occured, the only option that could help here, as I see, may be to install an additional SLA plugin that allows monitoring the time a ticket breached it's SLA. I can recommend to try SLA Time and Report for Jira add-on,…

Hi, @Mohammed Arafat Naidoo I would recommend you to try SLA Time and Report for Jira add-on to meet your goals. To do what you described in your question, you just need to create a new SLA Configuration, choosing the "Time limit based" SLA Goal type. Then select the Start and Stop Conditions (like in the screenshot),…

Hi, @shardern_kpmg I've recently wrote a few articles related to your question. I hope they will help you to solve your problem and find all the answers: * https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-automate-Jira-SLA-reporting/ba-p/2114341 *…

Hi, @Srustith Garvandula Are you talking about this SLA Time and Report for Jira add-on? This add-on is created by my SaaSJet team, so if you have any problems with it, just let me know, please! Or contact our support. Hope your problem will be solved as soon as possible! Regards, Olha

Hi, @Ste404 I would recommend you to try an SLA plugin which will make this action fast and easy. For example, in SLA Time and Report for Jira add-on you can set up this process via SLA Manager by just creating a new SLA Configuration, where you need to: * Choose your work schedule or create a new calendar to make sure the…

Hi, @Tiffany Lazo-Cedre Yes, you can set it up. Let me help you with a piece of advice. If you want to send automated reminder notifications to a task assignee when a due date is approaching, if a task is on a certain status (e.g. not started), etc. You can try SLA Time and Report for Jira add-on. Here you need to define…

Hi, @Dante G According to your question, I can recommend you to try additional SLA plugins which can cover all your needs. One of such plugins is SLA Time and Report for Jira. As for the question about "SLA report involves calculating business days", this add-on allows defining what days & time should be counted. You can…

Hi, @fbeck_br I would recommend you to try an SLA plugin for doing this. For example, SLA Time and Report for Jira add-on. Just install this add-on, open it, and add a new SLA Configuration. Choose a time-limit based SLA goal type: Choose a name of your configuration, project, calendar. Select necessary conditions (for…

Hi, @kim I would recommend you try to add columns like "Time to resolved" to export the report where they will be included. I'll show you now what I mean :) I will show it on the example of SLA Time and Report for Jira add-on. I have experience of doing like this in this plugin and hope it'll help you too. So, here we can…

Hi, @Dean Kadar Welcome to the community! I would recommend you to install an SLA plugin that can do this. One of them is SLA Time and Report for Jira add-on. There you can do what you described in your question. And if you want to be notified about a specific bug approach 80% of its required time frame, you can set a few…

Hi, @himanshu.2.joshi Welcome to the community! I would recommend you to use SLA plugins for time tracking of Issue. For example, SLA Time and Report for Jira add-on. It allows you to set time goals, track the process of tasks' fulfilment, monitor whether you are moving according to your plans & goals. There you can set…

Hi, @Ben Weisman I can give you a piece of advice based on my own experience. Our development and support teams also use SLAs (SLA Time and Report for Jira add-on), as it helps them to monitor tasks fulfillments, control time of tasks completions and use some automated actions (like sending notifications to the team if the…

Hi, @[deleted] Welcome to the Community and Jira! I would recommend you to try an SLA plugin for doing this. For example, SLA Time and Report for Jira add-on. Just install this add-on, open it, and add a new SLA Configuration. Choose a time-limit based SLA goal type: Choose a name of your configuration, project, calendar.…

Hi, @Uma Sankaran Welcome to the Community! I can recommend you to try an SLA plugin for doing this. For example, SLA Time and Report for Jira add-on. Here you need to create a custom fields "Time stamp" and "Label". After that, select necessary date for the custom field in Jira issue: Then go the the SLA Manager, add a…

Hi, @John Antony A If you need such solution for Cloud environment, I could recommend you to use SLA plugins where you can set sending such notifications. One of such plugins is SLA Time and Report for Jira. So, to do this, add Custom Fields with the date when you want to the reminder to be sent and label with the status…

@Geetanjali Sharma Great! I'm glad you found this add-on useful! Have a good day. Regards, Olha

Hi, @gunjan.jain To send reminders to the assignee 3, 2, 1 days before the due date of the task, I would recommend you to use SLA plugins where you can set sending such reminders. For example, you can try SLA Time and Report for Jira add-on to achieve your goals. So, how to do this? For this, you just need to add Custom…

Hi, @Geetanjali Sharma Just wanted to ask you how the things are going. Have you already tried the SLA Time and Report for Jira add-on? Was everything okay or you need some help with setting it up? 

@Lukas glad to hear that this solution may be useful for your needs. Just wanted to tell, that this plugin is free for up to 10 users (in case you have a small company). Or if you can't afford the paid plugin for your team (bigger than 10 users), we can offer you a special price. Feel free to contact me if you need a…

Hi, @Lukas Among the ways how to solve your problem, the solution I would recommend is using SLA plugins where you can set up such automated actions (Status Change and sending emails 2 weeks before the deadline). For example, you can try SLA Time and Report for Jira add-on to achieve your goals. So, about the question…

Hi, @Geetanjali Sharma If you need to get such “reminders” on the day of the deadline and also a few days before. I can suggest you to try SLA Time and Report for Jira add-on. There you can set up sending such notifications as many times before the deadlines as you need. For this, you just need to add Custom Fields to the…

Hi, @Abdulelah H_ Bin Amer I think you can try the Clockwork plugin. It should work for your aim. Here it is.