Grady Gausman Atlassian Team

**May 2025 Update: ITIL4 certification processes have moved to PeopleCert. https://atv.peoplecert.org/tool-vendor-accreditation/. As a result, our 2023 certification with Pink Elephant expired in 2024 and we longer appear on their website. As of this writing, Atlassian is currently ITIL4 certified by…

Hi everyone - We're excited to share news of our latest webinar, "All About AIOps in Jira Service Management". AI for IT Operations is revolutionizing how teams come together to detect, resolve, and learn from every incident. Join us for this webinar - live on March 26th or on-demand shortly thereafter - featuring a…

Struggling to get an ROI on your ITSM investment? A commissioned study by Forrester Consulting on behalf of Atlassian: The Total Economic Impact™ of Jira Service Management, just dropped and outlined big findings like: * How enterprise customers are cutting costs by switching from a traditional ITSM solution * How Jira…

We’re excited to announce that the Lansweeper App for Assets in Jira Service Management Cloud is now available in Atlassian Marketplace! This integration allows for seamless and efficient asset management by fetching Lansweeper Assets and synchronizing them directly to Jira Service Management Assets, ensuring that your…

The day is here! As we mentioned in our June update, the collective group of asset and configuration management capabilities known as Insight is now called Assets. Jira Service Management Data Center customers will see this update as part of the 5.3 release, while our rollout to Cloud customers completed this week. The…

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, customers have been able to access this functionality from the Insight button in the top navigation of the product. Later this…

 We’re excited to announce that contextual support documentation is now available for Assets in Jira Service Management Cloud! We’ve all been there - searching through a knowledge base or bouncing between different tools to find a specific solution to a problem is a pain. With in-product help, you can now access support…

How much money will I save by switching to Jira Service Management? What kinds of benefits do companies see with Atlassian? Do you have data to share about how companies like mine are seeing savings? Register for a new webinar: The Total Economic Impact of Jira Service Management For organizations making the move to Jira…

Atlassian and Device42 are excited to announce that the new, advanced Device42 discovery integration for Jira Service Management Cloud is now available in the Atlassian Marketplace. This integration is free for Device42 and Atlassian customers. Learn more about this integration in the post below or register now for a…

Today at Atlassian Presents: High-Velocity ITSM, we announced a host of new features to supercharge modern operations and support teams. Many of these capabilities are already live, with others slated to ship early next year. See this event recap post from Shihab Hamid, Head of Product, view the full list of features…

Hi folks - we’re excited to be partnering with Forrester Research on a new webinar later this month: Fighting Siloes in Enterprise Service Management. Enterprise Service Management (ESM) - the extension of ITSM practices to teams across the business - is gaining traction as every team looks to provide great service…

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience will be filled with rock playlists, photo booths, backstage Q&A, and of course a talented host! We’ll share our vision for ITSM, interview enterprise…