Comments
-
@Jared Schmitt good question. The new CSM app does share some similarities around look and feel for the core request management use cases - support hubs, self-service agents, ticket queues, etc. Key differences to highlight: CSM is a dedicated solution for external support, whereas JSM's primary use cases and…
-
Hi everyone - providing an update on current certifications here. In 2023, Pink Elephant lost the ability to ITIL4 certify. As a result, our certification with them expired in 2024. PeopleCert is technically the keeper of ITIL certifications moving forward: https://atv.peoplecert.org/tool-vendor-accreditation/ We are…
-
@Aida Gomes apologies for the delayed response - I'm happy to report you will have access to OpsGuide thanks to one of our key announcements at Team '25 last week - Rovo is now included in all paid editions of Jira, JSM, and Confluence: https://www.atlassian.com/blog/announcements/team25-rovo-for-all We are immediately…
-
@Analee Gonzalez thanks for attending. I would direct you towards our Corporate Sustainability page, and in particular our 2024 Sustainability Report, which provides some information regarding the use of AI. https://www.atlassian.com/company/corporate-social-responsibility
-
Hi @Walter Marcelo Dente , Responding to your second question around inventory management, we have a significant number of customers using Assets in JSM to track and manage all kinds of inventory - from traditional IT assets to people, pianos, vehicle - anything of value to your business. Once inventory has been imported…
-
@Gabriel Lences confirming there are no limits for object types or schemas!
-
Hi @Allison Carlson , thanks for the tag. I can confirm the current object limit for JSM Cloud is 1 million objects. That is consistent across both Premium and Enterprise plans. As noted earlier, we just announced an Early Access Program testing a 3 million object limit and are looking to scale well past that in the near…
