André Sinatora Atlassian Team

When running a CSV import for Service Projects, it’s not possible to import the request type field with its current names, like “Get IT Help“ or “Onboard new employees“. It’s necessary to use the request type keys, and to get that information, the users need to reach out to Atlassian Support. But there’s a way to retrieve…

Incoming call routing provides a phone number and manages the routing of incoming calls to this phone number based on your on-call preferences. It's also possible to send SMS messages to the number added as an Incoming Call in Opsgenie to create alerts. It depends on the number you registered for Incoming Call Routing…

Commonly we need to notify certain people when new users are created in Jira. It’s possible to achieve it using WebHook and an automation rule, that will be detailed below. Creating an automation rule Go to > Project settings > Automation > Create rule The rule will have the following structure: Trigger: choose the option…

You can set the alerts responders field in OpsGenie based on an Insight custom field in Jira. Following the below steps you’ll be able to achieve that. Insight Custom Field Create a custom field in Jira with type Insight objects. This object needs to have an attribute to store the Team ID from Opsgenie: You can get the…

Problem When trying to open attachments via notification email, sometimes you can face a 500 error, like below: * Customer notification * Error when trying to open the attachment Cause The error occurs because some mail providers replace the blank spaces “ “ on the file name by “%20“ causing the problem:…

Problem When trying to add a Jira Service Management custom mail handler under Project Settings > Email Requests > Microsoft icon, the screen opens and closes instantly, like the example below: Cause When using the IP allowlist feature, there are some IPs related to the AWS infrastructure that are currently not allowed to…