Discussions
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How to control SLA in Jira using custom fields instead of statuses? [Use case]
Сheck out the use case below if you'd like to track the time for each value in a particular custom field instead of statuses. It was a recent request from one of our SLA Time and Report users. We found an interesting solution and hope that sharing this case with the community members will be helpful. 🧐 How to track time…
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How to control SLA in Jira using custom fields instead of statuses? [Use case]
Сheck out the use case below if you'd like to track the time for each value in a particular custom field instead of statuses. It was a recent request from one of our SLA Time and Report users. We found an interesting solution and hope that sharing this case with the community members will be helpful. 🧐 How to track time…
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Let’s help Santa to find his lost Jira tickets
Yes, modern Santa also uses Jira. He wants to be trendy and make his business efficient, of course. Every year when the merry season starts, Santa has a lot on his plate. It’s impossible to keep everything in your head, and to write each assignment on paper is outdated. Luckily his awesome elf team found out how to handle…
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Codegeist 2022 - The SaaSJet Story
Hello everybody! SaaSJet is here. Our team took part in the Hackathon Codegeist for the first time this year, and we want to share our story with you. Make a cup of tea, sit down comfortably and get ready to read mini-stories about our work. Our story at Hackathon Codegeist 2022 We are from Ukraine. Yes, from the same…
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How to organize issue history report in 5 steps
Have you ever needed to organize past activities in Jira into a well-structured report? Read on, and you will find out how to get your retrospective diary for any Jira project and audit your teamwork. Why do you need the issue history? Thanks to the issue history, you can view what was changed and when at a single issue…
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How to get Jira time data on the card layout using JQL?
First of all, answer a few questions, please. * Do you have lots of everyday duties at work? * Do you track your team's performance? * Would you like to save more time avoiding unnecessary activities? If you answer ”Yes” at least on one question, this article will be helpful for you. Team performance is a complex process…
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How to track Jira sprint history?
Jira sprint history is the key to monitoring your team activities. If you know how you did in the previous sprint, you have more chances to improve your current performance. Analyzing your past activities is possible with some Jira tools you will find in this article. Sprint history in Jira helps you to: * Review the scope…
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How to get time in status data on the Jira card layout?
Let's talk about managers' work. How many Jira tasks do they solve every week? How do they like using add-ons? Almost every manager sinks into regular/no regular/repetitive tasks. They are responsible for a particular team, performance, results, and communication. How can they handle all of these responsibilities? A…
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Jira & Gmail – the perfect tandem for your team's productivity
Morning. There is still an hour before the general team meeting starts. You make coffee, yawn and sit down at the computer. Maybe you worked all night and the morning came for you conventionally - somewhere around 1:00 p.m. But work will not wait, and deadlines are burning. Primarily, you check your email inbox. There are…
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How to Securely Share Jira Time Reports with External Users?
As many people work with lots of data – managers, businesses, directors, etc, we have prepared helpful information on how to share reports with the team members or people outside the company fast and securely. No matter whether you’re working with Jira or another platform, you should be careful when sharing information…
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How to store deleted issues in Jira? (Part 2)
How to delete an issue from Jira? (Part 1) When you delete a file from your computer, it gets moved to the trash and you can turn it back. It doesn’t work with Jira’s issues this way. There is no built-in recycle bin for deleted issues in Jira. Though it sometimes happens that users delete stories by accident. Is there a…
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🍻🍂 Join ApptoberFest’22 with Time in Status for Jira Cloud 🍂🍻
Are you a part of ApptoberFest? If not, join us ASAP and discover ways to simplify your workflow and have fun! If you are a manager or a business owner and are afraid of missing something important in your workflow during your absence, we recommend relaxing and trying Time in Status for Jira Cloud. This add-on will take…
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How to create forms for Jira Cloud?
Every company sooner or later faces a problem of successful communication, collecting, and sharing of information among all members of the team. Separate processes can be slowed down drastically due to the lack of information, untimely updates, data loss, or simple misunderstanding. The problem may get worse when a few…
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Jira reports for business analysts
"Business analysts will tell the story of what's happening in the business today." – said Gwen Britton. But before any insights are gained and discussed, analysts need to get and process vast amounts of data. There are various sources and tools to boost analytics. Here we’ll explore how reports in Jira can do the job for…
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Jira reports for business analysts
"Business analysts will tell the story of what's happening in the business today." – said Gwen Britton. But before any insights are gained and discussed, analysts need to get and process vast amounts of data. There are various sources and tools to boost analytics. Here we’ll explore how reports in Jira can do the job for…
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How many tickets were moved from one Jira project to another? [Use case]
If you’d like to catch what tickets or issues were moved between different projects and how to calculate those moves, check out the use case below. It’s a recent request from one of our Issue History for Jira users. Our SaaSJet team is inspired to find solutions for any case. We’re also glad to share it with community…
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How do you search ticket/issue history in JIRA?
Hello Community! Can you please share what options you use while searching for some past activities or changes? You can write your examples in the comments. ➡️ My example: I need to get the list of issues that was updated by a specific user (Yulia) during the last two weeks. Solution 1. For this case JQL offers updatedBy()…
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Time in Status: Built-in Jira functionality VS add-ons
How long has each task been spent in a particular work status? The answer to this question helps to understand what process is the most time- and resource-consuming. It’s a crucial point when evaluating your workflow. There are different options to get time in status in Jira. Let’s compare what built-in options and add-ons…
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History searches with & without JQL [10 examples]
Jira isn't a time machine, but some functionality can turn you back to the past. You can use JQL queries to get a list of issues based on the value of those fields at a specific date in the past rather than the current value. It will be handy if you need to track what happened some time ago. For example, issues updated…
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How to delete an issue from Jira?
* How to delete an issue/task from Jira? * How to find deleted issues? If you’ve ever asked those questions, this article will be handy. Let’s try to find answers and solutions that will help you to optimize your decisions in Jira. Deleting issues from Jira Some users find they can’t delete issues in Jira. That’s because…
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How to get time spent log for a specific period
2 hours and 53 minutes per day – that long an average employee stays productive during the day. Increasing team output is every manager’s goal. However, you must first assess your employees’ efficiency. With Jira time tracking features this task becomes easier. A time log helps to define the number of hours you need to…
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3 tools to run effective performance review in Jira
Performance review – unnecessary bureaucratic paperwork or tool for professional progress? Some companies apply to employee evaluation systematically; others keep it aside. If the whole process sounds like a scary gobbler eating your time and efforts, think about how effectively you organize it. In this article, we’ll help…
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Jira Work Management for Marketing Team: How to set email campaign
Collect data. Analyze competitors. Track trends. Create content. Manage campaigns. What’s on the schedule today? There are dozens of other activities which marketing teams or managers are completing. You can break each of these tasks down into smaller ones. It can be overwhelming to plan and accomplish everything without a…
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How to add more transparency to Jira Sprint Burndown chart with Issue History data
Why is Scrum so popular among software development teams? * As Jeff Sutherland says, it helps to do twice the work in half the time. * It’s pretty easy to start. Lots of native Jira features help you, even if the team is pretty new to Scrum, somehow you will manage to go from “Scrummy” (team follows most of the artifacts…
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Do you use Jira Cloud to conduct audits or get prepared for inspection?
Hello Atlassian Community! Let's speak about audit®ulations. Does someone use Jira for audit purposes? To comply with FDA regulations, or to get prepared for ISO, or just conduct an internal company's audit? It could be, for example: ➡ getting audit log with all changes ➡ ensuring the file can be exported and contains…