Colum McAndrew Rising Star

I'm trying to create multiple Jira tickets using a CSV file. I'm getting errors when trying to do so saying the Parent field values are invalid, but I'm using the format suggested in the import wizard. The parent is in a different project from the one I'm importing to. Would that make a difference? Also I was trying to set…

I've a dashboard that includes a filter that uses a time period to produce results. The filter aims to list issues that have moved to a Done status in the last calendar month. It uses a statusCategoryChangedDate range, for example: statusCategoryChangedDate > "2023/11/01" AND statusCategoryChangedDate < "2023/11/30" The…

I'm trying to run a JQL query to find issues with a particular status that have held that status for more than two weeks. The trouble is I can't seem to find anything that holds this information. There is UpdatedDate, but that could include issues that have been updated in some other way. Is there a way of achieving what I…

I'm wondering if it is possible to find tickets with attachments containing a specific text string. It doesn't look possible, but wanted to get that confirmed. It seems you can only use JQL to find tickets with attachments.

Hi. I'm experimenting with a custom chart. I'm using the "Created vs Resolved" template, but changing the settings to my requirements. I want to use a dynamic date range of the last three months. As today is in March, this means the date range should be 1 December 2023 to 29 February 2024. Where I'm struggling is…

Hi. I've been experimenting with swimlines on our Jira board. I added two to show different issue types. The problem was that the "Everything Else" default swimlane always appeared at the bottom of the board. This isn't what we wanted. I looked into moving it up, but you can't move it. I got my thinking hat on. Maybe if I…

I'm a Technical Writer by trade. Documentation is my business, and the tools used to create it are my bread and butter. I've used everything from text editors and word processor apps right the way through to headless CMS packages in the cloud. It didn't matter if they used WYSIWYG editors, markdown, HTML, XML, or DITA.…

Many in DevOps suggest adding limits to Jira board columns, but do they really work? To answer that question, let's start by looking at how a limit works. Configuring board columns When configuring your board's columns, you can add a minimum and maximum value for the optimum number of issues with statuses assigned to the…

Hi. I've been looking into adding a quick filter to our Kanban board that displays tickets with no story point value. My query is shown below and works well. status not in ("Done/Published", Cancelled) AND issuetype != epic AND "Story Points[Number]" is EMPTY However this isn't the whole story. You can have subtasks and…

I'm looking for a way to automatically add a label to issues that have been stuck in a particular status for a period of time. Most of the automation events seem to rely on something happening for the automation to work (e.g. a status change, comment added, etc.). What I want is the opposite, automation when nothing…

The wise and good of the agile methodology suggest that it is not good practice to have tasks linked to stories. They suggest using subtasks instead. However, for our use case this just doesn't pass muster. Why? We're a team of Technical Writers / Content Designers, whose work is largely led by the Software Engineers. They…

I'm trying to see if there is a way to mark epics as complete once all issues that form part of it are complete. We find that folk focus on the epic's tasks, and forget to return to the epic to mark it as complete. This is a real problem if the tasks are assigned to multiple individuals or teams. I've looked at automation,…

We have a company managed project with a custom field called Epic Link. I want to add automation when an issue is created with either a Debt or Bug issue type, the Epic Link field is automatically updated with the value of a single epic. I can't seem to find a way to do this with the current Link Issue automation, as am…

Hi everyone. I've been a Jira user for years, but until fairly recently have had a configuration imposed on me. I'm inquisitive by nature, so when the opportunity arose, I started to look at ways to improve my use of it. The community is a super helpful way to do this. I hope to learn from others, but also help you if I…

We've a handbook in a Confluence space that is fairly frequently updated by any member of the team. We've also a separate page that acts as a summary of changes made to the handbook. We don't record every change in the page, just the ones we want to draw people's attention to, so it isn't an audit trail. What I'd like is…

Hi. Just introducing myself to the rest of the group, having recently joined. I'm a Manager of a team of Technical Writers / Content Designers using Jira Cloud. We're a team spread over the UK and USA, but I'm based out of our London office. Or at least I will be once that reopens! I'm looking forward to getting to know…

The lack of a Done column on our Kanban board is causing us a few minor issues. I know you can add the status to a column in the settings, but I don't want all the Done tickets to display. If I do, it just end up growing in size. What I'd like to do is limit the Done tickets displayed in the column to those that were…

We've an instance where we appear unable to add a Parent Link to a ticket. We can see the field when creating a ticket, but get the following message when we click in the field. Can anyone understand why?

Hi. We're moving from a sprint approach to kanban. We'll need to close the last sprint, and there's an option to move any incomplete tickets to the backlog. Will this include any that are already in progress? If so, is there a way these can be set to a different status.

Is there a reason why when changing a previously saved filter, you have to run the search before it can be saved? I do find it a little annoying. Why not just let me save the change with a single keystroke?

I'm wondering if it is possible to create an automation rule, to display a ticket differently on a board if it has been in a particular status for a set period of time. For example, we have a wait status of "In Review" where the ticket is assigned to someone outside our team. If a ticket is in that status for (say) a week,…

I've uncovered a broken link inside a Jira dialog. If I go into our Board Settings, and select the Card Colours link on the left, there's a "Learn more about Card Colours" link that goes to the following URL: https://confluence.atlassian.com/display/JIRASOFTWARECLOUD/Customising+Cards Clicking this link results in the…

I'm trying to run a search filter to list: * All tickets on a specific project * That do not have one of two statuses * Contain a specific label. Here's the filter being used: project = "<PROJECTNAME>" AND labels = <LABEL> AND status != ("STATUS1", "STATUS2") order by created DESC This returns an error despite all the…