Discussions
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Announcing Lighthouse Program for AI-powered "Suggestions" in Jira Service Management
Hello Atlassian Community, We’ve been hard at work exploring ways to use AI to enhance the productivity of service and operations teams. Would you like to join us? We want you to try the latest Suggestions feature in Jira Service Management and share your feedback in a new Lighthouse program. Being a part of the…
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Early Access Program: Multiple Help Centers in Jira Service Management
We've started rolling out the ability to create and manage multiple help centers to new and existing Jira Service Management Cloud customers. By the end of August 2024, all cloud customers on Premium and Enterprise plans will have access to the feature. Hello, Atlassian Community 👋 We're thrilled to announce the launch of…
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Add links to external resources in your Jira Service Management portal
Hello everyone! We are excited to release a new capability on Jira Service Management which will enable project admins to add links to external resources on their Portal. The external resources feature allows you to add links to helpful self-service knowledge, communication channels like chat, request forms, and more from…
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Introducing new customization capabilities in the JSM help center
Hi everyone, we are very excited to share a roundup of a few new customisation capabilities we’ve introduced in the Jira Service Management help center. Topics and external resources We had recently released a new feature called topics to our Premium and Enterprise users. Topics allow admins to simplify the way end-users…
