Sushant Koshy_dyvfd1 Atlassian Team

Hello @Rebekka Heilmann _viadee_ - we plan to introduce agent management (visibility, bulk ownership transfer, bulk deletion etc) capabilities for org admins by end of September. 

@Tomislav Tobijas Hello 👋, I am the Product Manager in Jira Service Management team working on Sentiment analysis. Thanks for trying out this capability. At the moment, sentiment analysis works best for English. It may work for other languages, however the quality may vary.

Hey folks, answers to some of the questions asked here: * Help Center limit - You can create up to 300 Help Centers per site * Restricting audience to specific Help Centers - Help Centers don't have separate access controls. Site-level access controls are applied to all Help Centers. In the future, we may consider…

@Naveenkumar Mohanasundaram - This feature is only available on JSM Cloud. 

@Omar Saltrev - This feature is now generally available. If you are in bundled release track, you will receive this update on Aug 13, 2024. You can read about it here https://community.atlassian.com/t5/Jira-Service-Management-articles/Now-Generally-Available-Multiple-Help-Centers/ba-p/2725184

@Ken Young - Thanks for trying out this feature. We want to clarify that when you see the Help Center option in the customer invite, we are ensuring that the customers land on the right Help Center once they sign up. However, we don't use this information beyond the invite flow. We don't have a concept of "default Help…

@Elena Lurye @Alan Skillings - Thank you for your feedback. We are working on a capability that will allow you to select specific Projects for each Help Center. We will ensure that requests from only those projects show up in search or in recently used request forms. 

@Jana Bohackova - Excited to see what you have built. Glad you find it valuable. 😊

@Vaughan Rivett - I am sorry but we don't have the ability to restrict access for agents within a project. For the scenario you have explained, I would recommend creating a separate project and setting different permissions on these projects. 

@Shane O_Connell thank you for that feedback. We understand that there is a need to display information about multiple Help Centers in one place. We are working on some new capabilities that may help with this. Stay tuned for updates on Community! 

Hello @Marinka Ryan I am the Product Manager of the Jira Service Management Help Center. Thank you for sharing your feedback on the request option. We are introducing new capabilities in the Help Center and have updated the user experience to make it easy for admins and help seekers to find the relevant options. As part of…

@rsisauri - You can hide projects on Help Center's home pages by following this https://support.atlassian.com/jira-service-management-cloud/docs/hide-portals-from-your-help-center/

@Danylo Borodai - This feature is only available in the cloud, and there are no plans to include it in DC. 

We've started rolling out the ability to create and manage multiple help centers to new and existing Jira Service Management Cloud customers. By the end of August 2024, all cloud customers on premium and enterprise editions will have access to the feature. You can access documentation for this feature here…

@Chrissy Clements - thank you for the feedback. I will reach out to you over email. 

@Matt Budnyj - We haven't finalized the upper limit yet. We will share the limits when we make this generally available. 

@Michael Fileti - At the moment, we are providing the ability to hide projects on the different Help Centers. You will not have the ability to limit request types across Help Centers as of now. 

@Stephen Sievwright - we don't have a group for this EAP. We connect with participants over email once they sign up for the EAP. 

@Joseph Chung Yin - this capability is limited to Cloud at the moment. 

@Jan - Thank you for sharing your feedback. Admins have the ability to modify certain fields such as assignee, created date, updated date, priority, etc on the customer's request list page on Help Center. You can learn more about this here. However, we currently don't have the ability to add custom fields on the request…

@Kate Pawlak _Appsvio_ - Thank you for your feedback. At the moment, we don't have plans to extend this using REST APIs. Would like to learn from you how you might make use of it if we were to make it available. Please feel free to share it here or email me directly at skoshy@atlassian.com. @Dirk Ronsmans - Glad to know…

Hello 👋 My name is Sushant and I am a Product Manager in the Jira Service Management team. I lead initiatives related to the Help Center. We are really excited to roll this capability out and would love to hear your feedback on this! Please continue sharing your feedback here or with me directly at skoshy@atlassian.com.…

@Jack Brickey @Gail @Dave Mathijs @Kalin U - Thank you for your feedback on the flexibility of placement of external resources. We are taking this feedback and will explore options to manage this in subsequent releases. @Kalin U - We now display icons against the links based on the website. For example, we display youtube…

Thank you for bringing this up. My name is Sushant, and I am the Product Manager for Help Center on Jira Service Management. There is a capability to archive a project, which can be restored later if required. You can read more about it here…