Discussions
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Python loguru exceptions polluting roveodev output
Hi, I wonder if someone have had the same issue and solved it. The logs below are polluting rovodev output and render the tool unusable. Traceback (most recent call last): File "loguru\_handler.py", line 206, in emit File "loguru\_file_sink.py", line 204, in write File "loguru\_file_sink.py", line 276, in _terminate_file…
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Ability to add a description to custom field dropdown options
Hi, If you have a moment, I would be grateful if you could add your vote to https://jira.atlassian.com/browse/JRACLOUD-79592. Custom field dropdown option descriptions are often needed to explain further what an option is about and guide the user in her choice. Option labels need to be kept short for obvious reasons so…
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JSM portal-only customers SSO with Entra ID redirects to login.live.com
Hi, I'm a bit puzzled. I followed this guide https://confluence.atlassian.com/cloudkb/configure-saml-single-sign-on-for-portal-only-customers-with-entra-id-formerly-known-as-azure-ad-1541081409.html to set up SSO for portal-only customers but it always redirects to https://login.live.com/oauth20_authorize.srf and not to…
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*Send weekly mail per assignee with issue list
Hi, I would you go about sending a list of issues per assignee and per week across all projects in JIRA/JSM. I'm having a hard time figuring that one out without creating issue filters but that would defeat the purpose of the automation if I have to create a filter for every new user though. Any help is appreciated.…
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*Is there a way to map JSM project user access to Confluence space
Hi, I was wondering if there's a way to open up a Confluence space that is linked to a JSM project only to users that are invited to that JSM project? Without having to allow anonymous access to that Confluence space. Anonymous access works great when a JSM project is public but it does not seem to be a way to allow access…
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Product Discovery roadmap
Hi, I'm introducing JPD to my company atm and it looks like it's fitting the bill quite nicely! But it's missing a range of features compared to JSW and JWM that are a hinder for us to start using it. The main blocker being add-ons. Would it be possible for you to share a roadmap of possible features? Because I would love…
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Automate task based on reporter company name
Hi, I was wondering how one would go about automating tasks on ticket creation based on the reporter's company name? Company name is not accessible via smart values or API (https://your-domain.atlassian.net/rest/api/3/user?accountId=5b10ac8d82e05b22cc7d4ef5). The company name is the one of the Atlassian's account. We are…
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*Regular users cannot see other assignees to filter the board by
Hi, I'm not sure how to solve this. As an admin I can see all of the assignees at the top of the board view and can filter by those but regular users cannot. I assume this is a permission issue so how can I make it work so regular users can also see all assignees and filter by them? Cheers. Julien.
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Restrict JSM agents access to JS
Hi, I noticed that JSM agents have also access to JS projects even though those agents do NOT have JS product access. Is there another way to restrict JS access for those users? Cheers. Julien.
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How to solve maculated content in email response to customers?
Hi, I'm facing an issue I cannot explain/solve. My customers are getting emails were responses from our support team is maculated. We have 2 public* service management projects and 1 that is strictly on invitation**. This particular project (Modulate) is public*. Could you help me understand how to solve this issue?…
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Automation across products JSM -> JIRA
Hi, I was wondering what kind of plans should we subscribe to to be able to use global automation across projects between JSM and JIRA? Is it enough to be on the Premium plan in JSM? Thanks for your help! Cheers. Julien.
