Robert Wen_Cprime_ Community Champion

Hello Community! I'm trying to replicate the import of Assets from a URL as specified in https://support.atlassian.com/jira-service-management-cloud/docs/import-data-from-a-web-address/ It works for my CSV file on my Google Drive if I follow the instructions and convert to a Google Sheet and add the /export?format=csv tag.…

We're pulling out all the stops for our next meeting. Join us on May 30, 5:30PM to 8PM as we feature a TEAM 24 recap. Joining us to go through the announcements will be @Rodney Nissen _Work Wranglers_ _TJL_ and @Alex Ortiz, the hosts of The Jira Life podcast. Local Community Leaders @Summer Hogannd @Josh Costella who will…

I'm in the middle of a Cloud merge migration and I'm using a Jira DC instance I've created as a staging point. When importing in the Cloud projects to my Jira DC instance, it looks like all groups have been wiped from the System Administration global permission. I verified using the following SQL: Anyone know the right SQL…

I'm in the middle of a merge migration, where I have moved over project data using Copy Product Data. For users and groups, I've moved one affected site onto a Jira DC instance and am looking at user management. For 57 active users, what's the best approach to changing their email addresses? I'm looking at using REST API…

We're trying Copy Product Data to move projects from one site in one organization to a target site in another organization. The person performing the copy is org admin in both organizations. The copy works. The problem is we didn't see the progress of the copy update on the person's screen. Is this something someone else…

Tuesday April 2, 5:30PM to 8PM at Isos Technology, 2151 E Broadway Rd, Tempe Join us for "Level Up Your People and Protect Your Atlassian Cloud"! Onward and Reyvz are teaming up to bring you expert insights on modernizing HR Service Management using Jira Service Management. Discover best practices for employee…

Tuesday April 2, 5:30PM to 8PM at Isos Technology, 2151 E Broadway Rd, Tempe Join us for "Level Up Your People and Protect Your Atlassian Cloud"! Onward and Reyvz are teaming up to bring youexpert insights on modernizing HR Service Management using Jira Service Management. Discover best practices foremployee…

I have a validator I need to apply on a transition in JSM cloud where not only should there be a linked issue, but the issue type of that linked issue should be Incident. So far I have the following for the existence of linked issues issue.links.length > 0 Anyone know what the rest should be? I know the following is the…

In the United States, the last Monday in May is set aside to remember those who have died while in service of one of the branches of the armed forces of the United States. It has its roots in Decoration Day, a holiday to commemorate those that have died during the Civil War by decorating their graves. While other countries…

I have a similar problem to this question: https://community.atlassian.com/t5/Jira-questions/Pulling-date-in-string-with-REGEX-from-Description-trying-to/qaq-p/2415519 My date field is in the middle of the Description. It will be prepended with "Expected start date/effective date". This is what it looks like: Employee ID…

I have an Incident Rule created for a team to create an Incident based on From criteria of the Alert that was created(I'm using the Email integration). It created the first Incident beautifully. I'm noticing on subsequent Alerts, the Alert logs say they are creating the Incident, but they are really associating to the…

I've hidden a number of JSM project portals from the Help Center. The problem is, I can still see them when I do a Search from the Help Center. An example follows. Is there anything else I can do to hide the portal from the Help Center?

Can anyone give me guidelines on how to disable KB article suggestions when you're using the search bar at the Help Center portal? Is it dependent on the project portals?

I'm looking at using the Change calendar for my change management process. I have extra custom fields I need to add so I'm wondering the best approach: 1. Create custom Change Requests (these don't show up on the change calendar. Looks like it's tied to the [System]Change issue type. Which means: 2. Add fields/workflow…

Just a general question to see if anyone has used the Migrate Cloud Site feature (currently in Beta) to migrate project configuration data from a sandbox to production cloud site?

I'm trying to create an Automation that looks at a custom Assets field, put those values into {{lookupObjects}} and then populate a second field with references from the lookup. Here's what I have for the AQL: Name in {{"Impacted Configuration Items"}} "Impacted Configuration Items" is the custom Assets field with…

So, I'm trying to create a custom risk score for Change Management on JSM. I'm using ScriptRunner to create a scripted field. I'd like to adjust the numeric value of the scripted field (the return value) based on questions set up as select lists. e.g. Question 1: "Have you tested this in a non-prod environment", increments…

It’s Friday in Sydney but here in Las Vegas, it’s still Thursday in the waning hours of TEAM23 with BASH set to go. So this week’s Friday Fun is simple: post pictures from this year’s TEAM. Share this year’s experience with the world. Thanks and see you at BASH!

Hello everyone! (or at least those of you that haven't gone to "vacation mode" yet) While the bulk of us are off, ready to make new holiday memories, I'm going to ask you: what is your most cherished holiday memory? Any holiday is fair game (Christmas, Hanukkah, Diwali, Lunar New Year, you get the idea). It may not be…

ReleaseTEAM is a Gold Atlassian Solutions Partner, specializing in DevOps tooling and processes for Government, private, and public organizations. We are excited to be sponsoring TEAM2023 again and can't wait to meet you at Booth 51 or our hospitality suite. Come meet ReleaseTEAM members at these exclusive events: Book…