Richard Scholtes Success Champion

Hi, my name is Richard Scholtes, I am a Senior IT Application Specialist @ Boerse Stuttgart Group in Stuttgart, Germany. I attended the Custom Onboarding Event today and created my first custom onboarding in it's course. As a Success Champion I already had my User Group Confluence Space with some Loom How-To Videos ready…

I know the title sounds very similar to this one: Solved: Retrieving User Profile info via Jira Cloud Automa... (atlassian.com) Unfortunately this example was very specific and I didn't find all the information I needed to reproduce this for my needs. So I'd like to make this one a more general approach to the technique…

I am looking for a possibility to measure how much "quality repair" we have to do on a ticket after it reached "resolved" as status. I think a simple date comparison (reached status vs. updated date) won't do as the the transition into "closed" afterwards will be an update to the issue, too. Any ideas? FYI: I have JSM…

My name is Richard Scholtes! Not really new anymore to JSM, but consider myself still in Rookie status. I encountered and rolled JSM out in 2021 (when it still was JSD) and learned a lot in this process. Today I dig deep into AI, tutor other newbies, thrive in automation and I am currently reviving my school HTML skills…

The number 50 strikes me as somewhat estimated to be sufficient. Is this a technical barrier on Atlassian side or are there "just organisational" thoughts behind it?

I created a global automation rule that syncs the comments between two tickets in two different Jira Service Management projects. Unfortunately if I limit this rule Jira Service Management Projects I lose the option to choose the visibility of the comment. I would expect it to be gone, only because the projects are the…