Kate Pawlak _Appsvio_ Community Champion

✉️ Sorting Letters to Santa Yesterday, we built the Front Door (The Portal). Today, we need to make sure the mail goes to the right desk. The Scenario: Santa gets millions of letters. Some are simple ("I want a bike"), and some are complex ("I want world peace"). If the elves threw them all into one big sack labeled…

🚪 The Entrance to Santa’s Workshop The Scenario: Imagine if every Elf had to walk all the way to Santa’s big oak desk just to ask, "Where do I find the PTO form?" or "My paycheck is short 5 cookies." The line would wrap around the North Pole, and no toys would get made! The HR Reality: In many organizations, HR is buried…

Hey, I'm currently exploring tools for email marketing—both for one-off campaigns and automated sequences. So far, I’ve shortlisted a few options: Customer.io Twilio’s Email API Brevo Loops Mailerlite I'd love to hear what’s working well for you and your team.What tools are you using for email marketing, and what do you…

Just last week, the Atlassian community gathered in Barcelona for Team '25, and the buzz is still in the air! The keynotes were inspiring, but the real value often lies in the details, the side conversations, and the community connections. Fresh from the event, Magdalena and I invite you to join us as we take you beyond…

Get the complete playbook for connecting HubSpot and Jira. Our 5-step guide shows how to unify your Sales, Service, Product, Dev, and Marketing teams. In today's business landscape, two platforms stand out: HubSpot is the command center for customer-facing teams—Sales, Marketing and Service— allowing to manage the entire…

[UPDATE] I'm excited to share the recording of our webinar on Feature Bundle for Jira Service Management. In this session, we dive deep into how our app can help you enhance incident communication and customer support. Watch the full webinar here: Webinar: Feature Bundle for Jira Service Management Feature Bundle is the…

We've reached the final chapter of our "Unified Workflow" series. Let's look at the incredible journey so far: * Part 1: A feature request from our Premium customer was captured. * Part 2: The Product team prioritized it using HubSpot data. * Part 3: The Dev team built the feature and fixed a bug with full context. * Part…

Our "Unified Workflow" journey is almost complete. Let's see how far we've come: * Part 1: A Premium customer's request was captured by an empowered Service Desk. * Part 2: The Product team turned it into a data-driven Idea in Jira Product Discovery. * Part 3: The Development team received both a planned feature and an…

This is Part 3 of our "Unified Workflow" series. Let's recap: * In Part 1, our Service Agent, Ann, captured a feature request from a Premium customer. * In Part 2, our Product Owner, Paul, turned it into a data-rich Idea in Jira Product Discovery. Now, how does this work get to the Development team with its context intact?…

TL;DR * Challenge: Service agents lack customer context (like VIP status or deal size) when triaging tickets. * Solution: Display live HubSpot CRM data directly on the Jira ticket. * Benefit: Prioritize tickets based on real business value, not just the queue order. * Products: Jira Service Management, HubSpot, HubSpot…

In our first article, we met Ann from the Service Desk. She received a feature request from a new Premium customer and instantly saw their importance thanks to our HubSpot integration. (If you missed it, you can read it here). But what happens next? Ann knows this idea is gold. How does she get it to the Product Team…

There's a new JSM Community-led class series happening this Summer! Join Champion Kate Pawlak, CPO at Appsvio, as she navigates advanced JSM topics in summer session! This summer, we embark on a special expedition into the most powerful and lesser-known regions of Jira Service Management. Our goal is not just to visit…

Today, during virtual Atlassian Community Event hosted by champions from ACE Wrocław and ACE Poznań, we’re diving into the world of enterprise search with a focus on Rovo Search! 🔍 Join us for an extended version of Atlassian Team '25 session from Anaheim. Our guest, Kasia Wakarecy – VP, Enterprise Applications and Data at…

As the autumn chill sets in, it’s easy to slip into cozy habits—spending evenings bingeing Netflix with a bag of chips by your side. But what if you could trade a few of those lazy moments for something that boosts your health and happiness? Here’s the big picture: Studies estimate that increasing physical activity…

Two years ago, I wrote an article about why you should attend Atlassian Team ‘23 in Las Vegas. Back then, I highlighted the energy, innovation, and community that make Team events so special. Well, guess what? It’s happening again—this time in Anaheim, California! And with Disneyland just around the corner, what better way…

This year Atlassian has been named a Leader in the 2024 Gartner Magic Quadrant for DevOps Platforms. Jira, the flagship product, is a tool for planning, monitoring and analyzing team workflows within one product. As Jira is one of the best devops tools on the market, sometimes its functionalities still won’t meet many…