JSM Summer Expedition: Mapping Advanced Territories

Kate Pawlak _Appsvio_

There's a new JSM Community-led class series happening this Summer!

Join Champion Kate Pawlak, CPO at Appsvio, as she navigates advanced JSM topics in summer session!

This summer, we embark on a special expedition into the most powerful and lesser-known regions of Jira Service Management. Our goal is not just to visit these advanced territories, but to map them, creating clear guides and best practices that everyone can use. We will navigate complex terrains, discover hidden features, and emerge as more confident JSM experts.

Guests include fantastic experts from Atlassian (big applause for them 👏): JSM Product Managers Deeksha Rustagi, Juhi Duseja, Makarand Gomashe, Raafi Mohammed, Prithwish Basu, and Product Marketing Managers Kate Clavet & Silvia Davis.

We will cover topics such as IT Operations Management, Help Center advanced customization, Playbooks, Assets Data Manager, Rovo in JSM, etc through September.

Here’s our schedule for this JSM-packed, community-led, virtual summer series!

Title	Guest	Date
Setting up and Managing ITSM processes with advanced controls and Playbooks	Makarand Gomashe, Senior Product Manager Samruddhi Zagade, Product Manager	29-Sep-2025 9PM IST
More sessions are coming 🗣️

Past sessions

Title	Date	Recording
Operations Simplified In Jira Service Management - PART1: Detect & Mobilize: Alerts and On-Call Read Deeksha Rustagi, Senior Product Manager	16-Jul-2025 9PM IST	https://youtu.be/or7QDDr5y3A
Operations Simplified In Jira Service Management - PART2: Resolve & Restore: AI-Driven Incident Management Deeksha Rustagi, Senior Product Manager	30-Jul-2025 9PM IST	https://youtu.be/ACTZOigkhbs
Operations Simplified In Jira Service Management - PART3: Close the loop with the Prevent phase Prithwish Basu, Senior Product Manager	11-Aug-2025 9PM IST	https://youtu.be/hSwdOPyUuDs
Automating ITSM with advanced controls and Playbooks	21-Aug-2025 9PM IST	https://youtu.be/9qmn3CLoAQI
Use AI for faster alert and incident resolution Makarand Gomashe, Senior Product Manager Samruddhi Zagade, Product Manager Juhi Duseja, Senior Product Manager	21-Aug-2025 10:30PM IST	https://youtu.be/RKtiY_n0o4Q
Rovo Innovations and the Future of Jira Service Management Kate Clavet, Senior Technical Product Marketing Manager	23-Sep-2025 4:00PM CEST	https://youtu.be/1JCuxACnSaY
Get started with Assets Data Manager Silvia Davis, Senior Technical Product Marketing Manager	24-Sep-2025 4PM (GMT+2)	https://youtu.be/W90QScFtHcc

 

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