Kate Pawlak _Appsvio_ Community Champion

I would like to create an automation rule which is triggered by Issue created. When some conditions are met, I would like to set the issue key in the Parent field. The issue key is always the same, for example HRA-36. Do you know how to do it? I was trying with Edit issues but no actions were performed. 

At Appsvio, we're still working on improving the whole employee experience. Now, we would like to focus on onboarding time. * What was your best onboarding experience like? * Do you have any best practices that you would like to share? * Do you have any meetings or events which must be included in the onboarding plan? *…

Hi! 👋 I just wanted to share 5 rules on how SMART agents should work, that I believe can make a massive change on your CSAT score. Stop editing customers' tickets when they make a mistake - create a self-service portal with an edit request function. Inform customers in advance about maintenance or holidays - use…

Problem The self-service approach is what we value and try to implement with our apps. Allowing customers to escalate Jira tickets helps us to deliver top-notch customer support and to speed up critical ticket resolution. By embracing this self-service approach and leveraging the power of escalation, we have witnessed…

This story is about how to enjoy your beer. 🍻 Fall is all about blankets, Gilmore Girls, ginger beer, and, of course, pumpkin spice latte. This is how you get more time for those. 🎃 We will use a case worthy of an Oktoberfest to describe our functionality. There is going to be a beer party and contest for the biggest beer…

Recently, I've been exploring the features of Jira for Product Discovery, and one feature that has caught my attention is the Merge feature. I'm a bit puzzled about its purpose and how it can be useful, so I thought it would be great to start a discussion here and gather insights from the community. Like many of you, when…

Last week, registrations for Atlassian's biggest event, Team '23, opened. If you've ever attended one, you're probably already enrolled or waiting for your boss to approve the cost. It's such a trip that if someone has been once, they come back next year. If you've never attended the Atlassian Summit (former name for…

Who’s already heard about the Bash party theme? We’re obsessed with this idea! 🎉 Early 00's got us in the mood! 💃🕺🏻 We created our pre-party playlist, but somehow it’s all connected with our apps - sick! We’re more than ready for this year's Bash 👇 💥 Something About Us - Daft Punk - Customer and Organization Management 🎶…

Who is as excited as me about Atlassian Team ’23? 🙋‍♀️ Can’t wait to be back in Vegas! This is going to be epic, as always! and full of many events and activities. 💃🏻 As an Atlassian Community Leader and a member of Atlassian Creator, I’ve created a board to ensure you know what is going on and that you take the most out…

Since December has just started, share the gifts you still remember today. They don't have to be the best - they have to be remembered! 🎁🎁🎁 Of all the gifts in my life, I remember the animal nightgown the most 😂 I was about 5-6 years old. I always looked for the wardrobe in which my parents hid the gifts before St.…

Hey While waiting for the results of this year’s Atlassian Codegeist, I wondered about your experience with this hackathon. * Was it your first time? If not, when did you first enter the competition (alone or with a team)? Or maybe you take part every year? * Why are you taking part in it? Besides, you can get some cool…

Hi Guys, the big news today 📣 As you probably already know, I’m a vast JSM enthusiast, so I’m more than thrilled to tell you that Chris (my friend and Appsvio CEO) and I will be speakers at ACE Sofia this month! And it will be all about Jira Service Management. It’s a fantastic opportunity for me to share my experience and…

Hi Guys, the big news today 📣 As you probably already know, I’m a vast JSM enthusiast, so I’m more than thrilled to tell you that Chris (my friend and Appsvio CEO) and I will be speakers at ACE Sofia this month! And it will be all about Jira Service Management. It’s a fantastic opportunity for me to share my experience and…

The one we went to the Baltic Sea and made the Forge app Appsvio has only one but golden tradition so far – yearly hackathons where the Team bonds and the work is done. This year we managed to create the Forge app we’ve been thinking about for a long time – Issue Templates Agent for Jira, which already conquers the…

Spooky day, isn’t it? Halloween is an excellent opportunity for team-building. We know that sometimes employer branding actions can be invented on the last call and internal communication is a key to a well-performed event. But how to make sure everybody gets the message? Mails and communicators can fail, and posters are…

As autumn evenings inspire reflection, I began to wonder why people are active on forums. I'm thinking of our community, but also sites like Reddit, Quora, or StackOverflow. I had such a passionate discussion about it at home (my partner is a developer and an active member of StackOverflow) that this is probably good…