Discussions
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Making JSM ticket creation process delightful with Typeform integration
We use Jira service management for myriad different purposes. Right from supporting our customers (i.e. users of our apps), offering a ticketing system for our employees to managing the entire recruitment process. The kind of flexibility JSM offers, along with its tight integration with Jira - makes it a worthy candidate…
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Dear manager, where is my feedback? Not in Jira?
Dear Manager, I hope you are well. This is your direct report, I hope you remember me from our last appraisal discussion (or should it be called a speech, because I didn’t get to speak much). I have been waiting for your feedback ever since you said we are going to become more agile & that I will get ongoing feedback and…
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Send an Email or Publish to Confluence - What should you do with your release notes?
Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via Email is the 2nd most common way preceded by publishing release notes to Confluence. Yup, you read that right. We are the…
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Release notes your audience can subscribe to - 🥳. Brand new in Automated release notes
Background When we decided to tackle the Release notes generation & distribution problem, we had made up our mind to go the long haul. Here is the entire problem statement we were trying to solve for - With minimum efforts 🏋 from Software development teams, generate beautiful release notes with required data points 📊 &…
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How to simplify creating release notes from Jira!
Today, release notes in development are a must: you need to track what changed and in which version, the features that were introduced and the bugs that were fixed. Additionally, they help you figure out how fast you can release, so that you stay true to your development plan and the needs of your customers. In this…
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How we use Jira Service Management for our recruitment process! - Part 2
It is never about setting up a process and being done with it. Rather, the focus should always be on optimizing it for the best outcomes. Thus, we didn’t stop at setting up JSM for our recruitment process. We looked at the process from different stakeholders’ points of view and came up with some neat things to make it more…
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Jira service desk cloud has stopped showing reporter email add, can this be controlled via config?
In the last few hours, Jira service desk seems to have stopped showing reporter email address for a JSD ticket. I guess this is related to GDPR changes. But is there a way to configure this behaviour? Its really going to be a pain (for the customer as well as us) if we do not know domain of the reporter. Majority of the…
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Left hand navigation menu disappears on the admin page.
I have one configuration page in my add-on that is accessible through the usual way of settings – addons and then left hand navigation menu item for the specific page. This works as expected, my addon's configuration page is visible and also the left hand navigation menu. Now the same page I want to access via the…
