Jira service desk cloud has stopped showing reporter email add, can this be controlled via config?

Anand Inamdar_Amoeboids

In the last few hours, Jira service desk seems to have stopped showing reporter email address for a JSD ticket. I guess this is related to GDPR changes. But is there a way to configure this behaviour?

Its really going to be a pain (for the customer as well as us) if we do not know domain of the reporter. Majority of the times that domain itself provides sufficient context about the reported ticket.

Brittany Wispell

Hi @Anand Inamdar_Amoeboids 

I'm not sure what might have changed recently to make the reporter email addresses disappear but I'd like to provide a suggestion you could set up some Organizations that would specify who/what domain is opening a ticket if you are using the Service Desk for customer specific tickets. 

There is an option in the General Configurations that is specific to User email visibility.