Discussions
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Early Access: Collaborate and manage incidents with Microsoft Teams
TL;DR: Paid cloud accounts can now request early access to try Jira Service Management’s new incident management integration for Microsoft Teams below. Hey Atlassian Community! We’re excited to announce an Early Access Program for our Microsoft Teams Integration, the latest for Jira Service Management incident coordination…
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How do I get started with accepting email service requests?
With Jira Service Management, every service project comes with a pre-configured cloud email address that customers can use to interact with your service team and open requests. Jira Service Management makes it simple to get started with accepting email requests. Check out this video to learn how to: Accept requests using a…
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What’s new in Insight for Jira Service Management Cloud vs. The Insight app
The integration of Insight for Jira Service Management Cloud brought a number of improvements compared to the standalone Insight app. This post will highlight the most significant features and differences to help those who are looking to migrate from the Insight app to the integrated version. To learn how to migrate, check…
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Collecting Actionable Bug Reports
Jira Service Management bug reporting capabilities empower everyone within the organization to easily report software defects by leveraging a Jira Service Management portal. Bug reporting portals are customizable and provide countless configuration options. Enabling the flexibility required for gathering actionable…
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How do I get started with a request widget on my website?
Every Jira Service Management Project comes with an embeddable widget that is like a mini-portal and can be embedded any web page that you control. Customers can send requests from anywhere; no login required. Widgets offer flexible customization, you can tailor a widget’s appearance and available fields, and check a…
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How do I get started with a request widget on my website?
Every Jira Service Management Project comes with an embeddable widget that is like a mini-portal and can be embedded any web page that you control. Customers can send requests from anywhere; no login required. Widgets offer flexible customization, you can tailor a widget’s appearance and available fields, and check a…
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How do I link my custom request email?
With Jira Service Management, every service project comes with a pre-configured cloud email address. However, in many cases teams already have a brand email address that customers are familiar with to interact with your service team and open requests. Jira Service Management makes it simple to link your custom address to…
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How do I link my custom request email?
With Jira Service Management, every service project comes with a pre-configured cloud email address. However, in many cases teams already have a brand email address that customers are familiar with to interact with your service team and open requests. Jira Service Management makes it simple to link your custom address to…
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How do I get started with accepting email service requests?
With Jira Service Management, every service project comes with a pre-configured cloud email address that customers can use to interact with your service team and open requests. Jira Service Management makes it simple to get started with accepting email requests. Check out this video to learn how to: Accept requests using a…
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How do I get started with a service request portal?
With Jira Service Management, you can create an online portal for every service project that customers use to interact with your service team and file requests. Jira Service Management makes it simple to design a customer portal that makes it easy to find help and work effectively. Check out this video to learn how to: Add…
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How do I get started with a service request portal?
With Jira Service Management, you can create an online portal for every service project that customers use to interact with your service team and file requests. Jira Service Management makes it simple to design a customer portal that makes it easy to find help and work effectively. Check out this video to learn how to: Add…
