With Jira Service Management, every service project comes with a pre-configured cloud email address that customers can use to interact with your service team and open requests.
Jira Service Management makes it simple to get started with accepting email requests.
Check out this video to learn how to:
- Accept requests using a Jira Service Management pre-configured email
- Leverage JSM for logging and tracking email requests
- Understand the agent view of email requests
https://www.youtube.com/watch?v=MF4lJhnO_wI
