Katarzyna Kornaga [Deviniti] Atlassian Partner

Do you need help with inefficient team collaboration and user management across Jira and Azure AD directories? If so, you're not alone. Many organizations face challenges syncing user data between these platforms, especially as teams grow and projects become more complex. My team also struggled with those issues as we grew…

Exciting news! We are thrilled to announce the launch of a fresh onboarding experience for our top-selling product, Issue Templates for Jira. As a Jira Administrator, you now have the opportunity to discover a step-by-step guide to discover the full potential of this app 🚀. Not a Jira Admin? No worries - we have you…

Every unresolved incident quickly spirals into bigger problems, costing time and user trust. When small issues snowball, it leads to overwhelmed teams, lower morale, and frustrated users. With smart prioritization and automation, you can deal with incidents faster and stop them from escalating. Let’s see below how to…

If you’re a Jira admin, you know managing data compliance is challenging. And here we are, wanting to help. This is why, from now on, you can use Data Residency in the My Requests Extension for Jira Service Management (Cloud). 💡 Why do you need data residency? Data Residency is a commitment to data control. This capability…

Hey, Atlassian Community! You know that sinking feeling when you’re on a dream vacation, lounging by a beautiful lake, and suddenly realize... YOU FORGOT TO EXTEND YOUR TIME OFF?! 😱🌴 Well, that’s exactly what happened to Weronika during her much-needed break. One minute she was sipping lemonade, the next, she was facing a…

🎉 Exciting news for the Atlassian Community! 🚀 We’re thrilled to announce not just one, but two powerful new features in the Queues for Jira & JSM app: Bulk Change Queues and Bulk Change Queues in Group. 🌟 What’s new? Let’s break down these two features and how they can make your life as a Jira user much easier. Bulk…

The biggest challenge in Agile projects is ensuring everyone is on the same page with requirements. Teams often face confusion and miscommunication. Is there a way to simplify this? Fortunately, the answer is: yes. Adopting effective requirements management in Jira can truly transform the way your team works. Here are some…

Creating a change request form in Jira shouldn’t be complicated. But when you don’t have a solid structure, requests get lost or bottleneck your workflows. Here’s a simple, actionable guide to building a Jira change request form that eliminates confusion. Step 1: Understand the importance of change management Change…

Your service desk might be busy, but is it really performing well? It’s frustrating when you’re tracking too many KPIs that don’t give a clear picture of success. Here are the most important KPIs that will truly show how effective your service desk is and help you improve. Step 1: Understand what KPIs are A key change is…

You’ve heard Jira Service Management can revolutionize your team's workflow. But when you try to set it up, you're faced with a mess of settings and configurations that seem to go on forever. Is there a way to cut through the noise and set it up quickly? Yes, there is — and this guide shows you how step by step. Setting Up…

Dealing with a flood of service requests can be a real headache. Fortunately, if you're using Jira Service Management, you've got some solid tools at your disposal to make life easier for both your teams and customers. Here's how you can set up a request management system that increases team productivity and customer…

Every business aims to deliver a fully satisfying customer experience. However, the generic look of your Jira Service Management can leave customers feeling disconnected from your brand. How can you create a Customer Portal that truly represents your company identity? Take a look at the guidelines below. 1. Configure your…

Hey Atlassian Community! We have exciting news for all JSM admins who want to expand self-service options on the Customer Portal. We have just released two major updates in Actions for Jira Service Management Cloud. They bring several useful features for you and your customers. Why the Actions app makes a difference…

Attention! We're excited to share the news of a new onboarding process for our bestseller, Issue Templates for Jira Cloud. As a Jira Administrator, you can now engage in a step-by-step learning journey to make the most of the app's potential 🚀. Don't have Jira Admin privileges? We've got a solution for you too! In our…

🎉 Exciting news for the Atlassian Community! 🚀 We're thrilled to announce the release of a new feature in the Cloud version of the Issue Templates for Jira app - Multiple Template Repositories. 🌟 What's new? Thanks to the feature, each team can have their own template repository stored within their project. In the previous…

Do you want to improve your testing process? Join us on June 27th for our Product Tour, where we will demonstrate how to enhance your testing with our Requirements & Test Management for Jira app. During the session, we will provide an overview of the plugin and guide you through its configuration. This event is perfect for…

Hey Atlassian Community! We have fantastic news for all testers and QA managers using (or considering 😉) the Requirements and Test Management (RTM) app for Jira. We just released a game-changing feature: AI-generated test cases! Why this feature rocks: Creating test cases can be repetitive and time-consuming. But not…

Hello there, Atlassian Community! Are you looking to streamline request management on your Customer Portal for clients or internal users? Is the native solution not enough? Join us for another Product Tour and see what My Requests Extension for Jira Service Management can offer. Here's what you can expect: * tips on how…

Hello Atlassian Community, we are excited to announce that we have a lot in store for this year! If you're looking to streamline your Customer Portal request types or Jira screens and simplify data entry, this is for you. We cordially invite you to an exclusive online event where we will delve into how two of our Cloud…

Hi guys! We just want to let you know that our team at Deviniti is planning a Product Tour all about ITSM products. Join us for a LIVE demo of our ITSM solutions, addressing challenges faced by Jira Service Management Agents and Jira Admins. Discover ways to streamline your work and improve customer experiences. Save the…

One of the most important factors to consider while starting the project is choosing the right hosting: Cloud, Data Center, or Server. For now, Atlassian offers project management, development, and customization tools for all three. Nevertheless, some time ago, Atlassian announced that Server licenses will be valid until…

Hey there, fellow Jira enthusiasts! We're thrilled to announce that Deviniti's Product Design team will be making their appearance at Jira Day 2023 in Krakow! 🚀 We're encouraging you to tap into the UX expertise available at our booth and share your valuable feedback about your Jira experience. Our team is here to listen,…

In this article, we'll examine why using automation in Jira Service Management is helpful and discuss ways to make it work well. We want to make sure that even as we use technology to help, we don't lose the friendly and caring side of human interaction. Whether you run a small business, lead a support team, or want to…

Hello Atlassian Community, We're thrilled to announce that Theme Extension for Jira Service Management and Extension for Jira Service Management are now compatible on Cloud hosting. With this compatibility update, you get to create tickets effortlessly using the Extension and Theme functionalities altogether, making your…

Hello Atlassian Community, 🍂 Fall is here! 🍂 Embrace the autumn vibes with us as we sip pumpkin lattes and indulge in apple pie, all while we unveil an exciting event: the Requirements and Test Management (RTM) for Jira Cloud demo, brought to you by the Deviniti Support team. 🍁 Requirements and Test Management for Jira is…

Hello Atlassian Community, We've got a fantastic opportunity lined up for you! Join us for an exclusive demo of the Requirements and Test Management (RTM) for Jira Cloud, brought to you by the Deviniti Support team. Requirements and Test Management for Jira is your all-in-one solution for managing your software project,…

One of the biggest universal banking institutions in Poland found out that the ITSM software had stopped supporting their advanced IT processes. Therefore, they decided to switch to the Atlassian suite. Since then, they have created 687 Jira Software projects and 38 Jira Service Management projects, received…

Attention! We are thrilled to announce the introduction of a cutting-edge onboarding process for our top-selling product, Issue Templates for Jira Cloud. As a Jira Administrator, you now have the opportunity to embark on a step-by-step learning journey to unleash the full power of this app 🚀. No Jira Admin? No problem - we…

Great news! We can't contain our excitement as we unveil the latest onboarding process for our bestseller, Issue Templates for Jira Cloud. As a Jira Administrator, you can now immerse yourself in a comprehensive, step-by-step learning experience to optimize the app's capabilities 🚀. Wondering what if you are not Jira…

Big update alert! We've recently introduced a fresh onboarding process for our top performer, Issue Templates for Jira. If you're a Jira Administrator, this means you can now access a comprehensive, step-by-step guide to mastering the app's capabilities 🚀. Not a Jira Admin? No worries at all! Inclusivity is crucial to us,…