Peter Preston_eb5jie Atlassian Team

This is a Jira Service Management Forms Use Case. We’re publishing a series of these use cases here on Community to share how teams are using forms to deliver high velocity service. Click here to see all published forms use cases. Because this is the first post, it may be a short list for now ;) Welcome to the forms use…

Forms capture data. But forms don’t do the work of getting that data to the people who need it most. We’re excited to announce that there are four new Automation components to help you take your Form game to another level: Form Automation is available as a single Project Automation and is not a Global Automation. Trigger:…

This is a Forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using Forms to deliver high velocity service. Click here to see all of the published Forms use cases currently published. Scenario New employee onboarding is a complex process that…

You can now track objects, services, and labels using forms in Jira Service Management. A recent release adds Labels, Affected Services, and Assets object/s to your forms. This gives you the tools you need to improve specific processes and the quality of information received. With the new Assets object/s field in forms,…

In April of this year, we acquired ThinkTilt, the makers of the Marketplace form building app ProForma. Following a lot of integration work, we’re excited to announce that we’re rolling out a new no-code/low-code dynamic form builder for Jira Service Management. Starting December 10, 2021, this new form builder began…

Hi Community 👋 There are awesome discussions happening here in Community about the new Jira Service Management form builder. And we expect more conversations as more people discover and learn about the tool. To help everyone keep track of those conversations, we're starting the Forms Group. This is your invitation to join…

UPDATE Feb 3rd at 5PM: Thanks again to everyone who participated in this AMA about the new no-code/low-code form builder in Jira Service Management Cloud. Simon Herd (Product Manager) and I recorded a video to answer your questions and we’re adding answers from the transcript of the video as replies to the original…

UPDATE June 13, 2022 -- Thanks for submitting your questions 👏. Here's your answer video. You can also see the video with full transcript in the Forms Group --> click here. Hi Community! We’re running another Jira Service Management Forms Ask Me Anything (AMA). We did this in January 2022. You asked a lot of great…

This is a Jira Service Management Forms Use Case. We’re publishing a series of these use cases here on Community to share how teams are using forms to deliver high velocity service. Click here to see all published forms use cases. Scenario The ITSM team needs to make changes to their firewall in order to whitelist a new…

This is a Forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using Forms to deliver high velocity service. Click here to see all of the published Forms use cases currently published. Scenario As organizations begin returning to in-person work,…

This is a Forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using Forms to deliver high velocity service. Click here to see all of the published Forms use cases currently published. Scenario An employee places an order with the organization’s…

This is a Forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using Forms to deliver high velocity service. Click here to see all of the published Forms use cases currently published. Scenario An employee reports a broken piece of equipment to…

This is a Forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using Forms to deliver high velocity service. Click here to see all of the published Forms use cases currently published. Scenario HR needs to work in collaboration with teams that are…

This is a forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using forms to deliver high velocity service. Click here to see all of the published forms use cases. Scenario HR needs to coordinate an effective orientation process for new hires,…

Have you tried the new form builder in Jira Service Management? My name is Pete Preston and I’m a Product Marketing Manager on the Jira Service Management team and the former marketing manager for ProForma, the the form builder Marketplace app acquired by Atlassian in April of last year. Whether or not you’ve use the new…

Bringing your teams back to in-person work during a pandemic can be a challenge. There are a lot of risks and responsibilities you wouldn’t normally have to think about. But here we are - in a pandemic. Many organizations have shifted to having their employees work remotely. However, that’s not always optimal or even…

Jira Server is sunsetting which means that for many of you, it’s time to think about migrating. Your organization may choose to move to Data Center or Cloud. Both are good choices, but each one comes with a few wrinkles that are worth thinking about ahead of time. Plan to get it right Getting your migration right – without…