Radu Atlassian Team

I bet you've been using Jira Service Desk for some time now an have reached that moment when you want to use the existing portal to service multiple groups of customers and provide each with a tailored experience. In this article I'll go through what Jira Service Desk supports to help you manage the visibility of Jira…

Cloud SLAs have undergone a complete UI overhaul! We've been busy building a lot of new features in the past month and we’ve also managed to squeeze in a treat for our admins. That's right! We've changed the service level agreements (SLAs) settings page. If you're reading this and don't know what I'm talking about, here is…

Hi all, I've been noticing some questions pop-ing up related with agent notifications on service desks. Most of them have to do with notifying agent when an issue is created and while this is configurable via notification scheme in Classic projects you could to use Automation to have a lightweight approach. Automation is…

I'm looking for a app/add-on that is going to copy/paste at the click of a button with the name of the current user and some template text I define somewhere. Thanks, Radu