Teresa Fok Atlassian Team

Hello Atlassian Community! Team Europe '26, which is wrapping up after an exciting few days in Amsterdam and online, featuring major announcements for Service Management customers. For too long, service teams lived in a reactive loop of firefighting, siloed systems, and lost context. Customers and employees faced rigid…

Hello Atlassian Community! Team ’26 has wrapped up after an exciting few days in Anaheim, and we’re thrilled to share some of the biggest announcements we made for service management teams. Whether you joined us in person or tuned in online, this year’s updates are all about reimagining intelligent service for the AI era…

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Paul Buffington and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to Atlassian for ITSM". Whether you’re just getting started with Atlassian’s ITSM solution – or looking for best practices…

Hi Atlassian Community, I'm Teresa from the ITSM Product Marketing team. Some questions for you: Ever wonder what is Enterprise Service Management (ESM)? Or think ESM is just about setting up service portals for business teams, like HR and facilities? Or perhaps your organization is undergoing digital transformation... and…

Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Here are the latest updates in Jira Service Desk Server and Data Center 4.3: New similarity search in the customer portal Searching by request type just got easier with similarity search. Now if you search for…

Hi Atlassian Community! This is Teresa from the Jira Service Desk team. On June 19th, I’ll be hosting a webinar “Asset Management: The Role of Context in ITSM” with Atlassian Partner Riada. We know IT teams have tons to keep track of, from hardware to cloud services to employee on-boarding. Having the right context is…

Hi Atlassian Community! To keep up with the speed of business, IT teams are transforming the way they work. Gone are the days of inflexible processes and heavy workflows. IT teams are shifting towards more collaborative, iterative, and customer-centric approaches. ITSM is becoming more agile. Enter ITIL 4, the latest…

Hello Atlassian Community! For those of you working in ITSM, the news on the street is ITIL 4 is here! To keep up the pace of change, IT teams are transforming the way they work—from inflexible processes and heavy workflows to more collaborative, iterative, and customer-centric approaches. What's exciting is that ITIL 4,…

Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server and Data Center 4.1 release? Look no further! New ways to customize your portal Learning from the success of the portal improvements in Jira…

Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service Desk Server and Data Center: * Our latest platform release, Jira Service Desk 4.0 * Our newest Enterprise Release, Jira Service Desk 3.16 Read on to…

Hi Bay Area AUG Members! Vidhu Sharma, Senior Product Manager for Jira Service Desk, will be in town (all the way from Sydney) next Friday, October 5. If you're based in San Francisco and an admin/user of Jira Service Desk, he'd love to meet you for a chat. (Bonus if you use Server or Data Center deployment options) We'd…