Hello Atlassian Community!
For those of you working in ITSM, the news on the street is ITIL 4 is here!
To keep up the pace of change, IT teams are transforming the way they work—from inflexible processes and heavy workflows to more collaborative, iterative, and customer-centric approaches.
What's exciting is that ITIL 4, the latest update to the widely used ITSM framework, recognizes this shift. It offers a more holistic and flexible frame of reference, while embracing modern ways of working like agile and DevOps.
Join Paul Buffington, Principal Solutions Engineer at Atlassian and Akshay Anand, ITSM Product Ambassador and Evangelist at AXELOS, for a webinar on May 15 to learn:
- What's new in ITIL 4—and why it matters
- The top practices to jumpstart your agile ITSM journey, including
- Continuous improvement with retrospectives
- "Shift left" for service and request management
- Adaptive incident management
- Streamlined change control with automation and collaboration
- Tips, how-tos, and resources to bring agility and collaboration into ITSM
