Patricia Francezi_iDev_ Community Champion

Discussions

    • New usage-based pricing: my contribution to the community on analysis and clarity for action

      The shift to usage-based pricing Atlassian announced that some fixed features are moving to usage-based quantities, such as Automation runs, Rovo credits, and more. According to the documentation, this change starts on for new instances and monthly paid instances. For annual instances, the new method starts in the next…

    • Atlassian Community Events São Paulo apresenta: RovoCon - Prepare-se para o Skynet Day 29-10-2026

      📅 29 de outubro de 2026 📍 Eureka Coworking | Avenida Paulista | São Paulo 🤖 Prepare-se para o Skynet Day. Garanta sua inscrição. As vagas são limitadas. https://ace.atlassian.com/events/details/atlassian-sao-paulo-presents-rovocon-sao-paulo-prepare-se-para-o-skynet-day/ 🕚 Programação do dia 🎤 Das 11h às 18h: programação de…

    • Sharing an open-source utility to help track Atlassian Cloud release updates in Jira

      Hi Community, Update: I edited this post to reflect the latest version of the project. It now includes Windows and macOS executables, a schema-aware configuration flow, support for Community Bundled Changes, and new Community Release Notes fields such as tags and impact rating. I wanted to share a small open-source project…

    • Bringing ITIL runbooks and playbooks into the flow of work with Jira Service Management

      From ITIL incident models to runbooks and playbooks in Jira Service Management Anyone who works with ITIL has probably come across the concept of an incident model. An incident model is not a separate process. It is a predefined approach for handling a specific type of incident in a consistent and repeatable way. Instead…

    • Dos modelos de incidentes do ITIL aos runbooks e playbooks no Jira Service Management

      Quem trabalha com ITIL provavelmente já encontrou o conceito de modelo de incidente. Um modelo de incidente não é um processo separado. Ele é uma abordagem predefinida para tratar um tipo específico de incidente de forma consistente e repetível. Em vez de exigir que cada agente decida do zero o que fazer sempre que um…

    • iOrganizations has evolved: better organization mapping, Assets-driven sync, and stronger governance

      Managing customer organizations in Jira Service Management becomes increasingly difficult as the number of service projects, customers, groups, and business rules grows. That is why we have continued evolving iOrganizations for Service Collection from a centralized administration experience into a broader organization…

    • Introducing iConfig Beta: an agent-based hardware inventory option for Atlassian Assets Cloud

      Hi Atlassian Community 👋 I’d like to introduce iConfig, a new Marketplace app currently available in Beta. iConfig was created for teams using Jira Service Management and Assets who need a practical way to collect hardware inventory data from endpoints and keep that data updated inside an Assets object schema. The idea…

    • The hidden admin challenge in Customer Service Management: organizations

      When customer access scales, organization management becomes a real operation One thing I’ve been noticing in Customer Service Management setups is that customer access becomes much more operational than it looks at first. At the beginning, it feels simple. You create the experience, add customers, and move on. But as soon…

    • Create Multiple Jira Issues Based on a Custom Number Field or variable Using Automation

      I am using this kb https://confluence.atlassian.com/jirakb/create-multiple-jira-issues-based-on-a-custom-number-field-using-automation-1409089809.html Some answers from the community that are accepted like…

    • How to use user input variables in a date/time smartvalue when editing datetime picker field

      I have a manual trigger to request the Schedule date and time to the user and create the request type in the JSM project. The user needs to select the next weekday (Mon to Thu) And the hour of the maintenance start, not the minutes I need to set both (weekday and time of day user inputs) to the Planned, Start, Planned End,…

    • DOes bigpicture have a confluence integration?

      I have searched a lot, but marketplace description says its a seamless integration. Im Not finding any docs related. please help? 

    • A way to set the team for incoming call options selected

      Is there a way to set the team based on Alert Actions? The main problem - the teams have no access to Incoming Call alerts, because the team is not used to redirecting the call, but the following scenario instead - Currently 2 teams (options 1 and 2) - One option redirected to Schedule - the other option redirecting to a…

    • 10-05 Evento presencial Atlassian Day + Happy hour da comunidade

      Olá Galera de São Paulo! Vamos finalmente para o primeiro encontro presencial depois de tanto tempo? A Atlassian promoverá o evento Atlassian Day, este ano com o tema Transformação ITSM | BRASIL. Será dia 10-05-2023 no Renaissance Hotel na cidade de São Paulo, a partir das 14h30! Em anos anteriores este evento era fechado…

    • Review do Evento - 07-03 Assets e Opsgenie

      Olá a todos! Pra quem não ficou sabendo, fizemos um ACE Virtual no dia 07-03 com duas palestras muito interessantes Quem iniciou foi Julio Silveira da 3Layer e falou de Casos de Uso do Assets (Insight) além do CMDB, Este é um assunto recorrente em nossa comunidade, devido à flexibilidade do Assets, muitos outros processos…

    • Help with a linked issue rule please

      My scenario: - I flag the issues when there is a linked issue type Blocks is added to an issue - There are scenarios where one issue is blocked by more then 1 issue. I made this rule and this works fine when is a 1 to 1 scenario, but there is caveat when having more then one blocking one issue. I could not figure out how…

    • Evento 07-03 Coloque aqui suas duvidas e cenarios relacionados a Integracoes Opsgenie e JiraSM

      Oie pessoal Eu postei no grupo de whatsapp para voces participarem dando mais informacoes ao Justin do time da Atlassian que vai participar de nosso evento dia 07-03. Pra organizar, vamos seguir por aqui? (e trazer mais vida para este grupo? hahaha)

    • Os rumos do ACE São Paulo 2023

      Olá Pessoal! Espero que estejam todos bem, e tenham iniciado o ano de 2023 com muita energia! Temos dois eventos já planejados para este ano: - 07-03 - Evento Online com a participação do time da Atlassian - MAIO - data e local a ser definida, evento presencial também com o time da Atlassian (e swags, só depende de vocês!!…

    • Possible problem with a mission / badge

      Jira SM helper is not updating for me (and blocking the second related) Although I have an accepted answer for Jira Service Management it didn't count. Does anyone know how to solve it?

    • Get approvals via automation when more then one

      In some cases we might have more then one approval round in a single issue for the same status - i.e customer didnt approve the first window to run a change, but approves the second provided. My use case is that we need to get the last and / or approved final decision on the issue, then copy this information to a linked…

    • Classic Software Projec Showing "Code" Option in Project Config

      Please see the snapshot. The option Code, then the option itself to "Enable code navigation link for this project" Is there any info or docs about it?

    • Free products up to 10 users showing only 3 for JSD

      My original question is here: https://community.atlassian.com/t5/Feedback-Forum-articles/Atlassian-remote-friendly-software-available-for-FREE/bc-p/1373076#M2631 But as annouced here (community) and here (blog) about the 10 users for JSD Both says "teams up to ten people", right? I checked the blog info, your info here…

Avatar