Ajay _view26_ Community Champion

Looking at the announcements from Team ’26 Europe, what interested me most was the direction of travel: agents working alongside teams, using the context already available, and helping get something finished. Atlassian’s announcements around AMP and Rovo Work made that direction clear. It also connects well with what we’re…

The file is in Jira. Finding it is the work. A release is ready for review. The specification is attached to a story, the approval is on another work item, and the screenshots sit across several bugs. Someone asks for the complete set of files. Before the review can begin, someone has to remember where everything lives.…

Hi Atlassian Community 👋 This article began with a question I was trying to answer for myself: If an organisation wants to adopt Rovo responsibly, where exactly does Rovo governance happen? I found plenty of useful information, but it was spread across different product documentation, administration guides, announcements,…

A worklog records effort. A contract defines permission. This gap appears repeatedly in practitioner discussions. One Atlassian Community user described two common commercial models: a set number of hours per month and a bulk package that remains available until it is used. Agents could log time in JSM, but there was no…

Hi Atlassian Community, I’m from VIEW26, an Atlassian Marketplace Partner building reporting and analytics apps for Jira Service Management teams. As JSM adoption grows inside enterprise organizations, reporting needs usually grow with it. What starts as a few operational dashboards can quickly become a large reporting…

Most IT leaders eventually receive the same prompt: "We need ITIL." It might come from an auditor, a board member, an enterprise customer, or a new hire wearing the certification badge on their LinkedIn banner. The pressure to commit feels real. For an organization without existing service-management discipline, that…

Every Jira admin has fielded the same question: "How much time did the team spend on Project X last month?" It sounds simple. Then you open the native worklog UI, realise it answers per-issue but not per-person, per-project, or per-category — and reach for a spreadsheet. One of the most-viewed worklog questions on the…

My journey as an Atlassian Community Leader ..oops Community Champion , began four years ago amidst the uncertainties of Covid. As a dedicated Atlassian Marketplace partner at VIEW26, Atlassian products have always been central to my professional life. Driven by my passion for technology and community, stepping up as the…

As organizations extend their service desks beyond internal IT support, effectively managing external client relationships becomes critical. External support typically involves structured agreements that specify allocated support hours, tracking requirements, and renewal terms. While Jira Service Management (JSM) excels…

Hi My Dear Community! I hope you've all had a sun-soaked, adventure-filled summer. With the vacation winding, I'm sure many of you have some unforgettable tales to share. And if you're anything like me, you've probably tried to capture the perfect sunset photo at least once during your travels. Because let's face it, who…

🍁🍂 October in Munich is synonymous with two things: the golden hues of autumn and the lively festivities of Oktoberfest. But this year, as the city buzzed with the sounds of clinking beer mugs and laughter, another story was unfolding in the world of JSM projects. A tale of falling SLAs, unexpected heroes, and a chase that…

We are thrilled to announce that View26 Scrum Manager, the winner of the DevOps Category in Codegeist 2021, has just released an exciting new feature called Work Timelines Chart. This new feature provides a graphical visualisation of the Jira issue activity for team members involved in the sprint. Scrum Masters can now…

Is there an issue with Team Managed Sub Tasks linked to an Epic? My Company Managed Sprint Board fails to display the "Team Managed Sub Tasks" although the Stories show up properly. Note that I have mapped all the status fields in my Company Managed Board, so the issue related to mapping can be ruled out. However, if I…

I have been facing this issue for the last couple of months wherein the user filters available in the Scrum Board doesn't load for the very first time ... although it loads when I refresh the browser... I have seen this issue happen for Company managed projects on both Mac & Windows ( Chrome browsers )... It's really…

I get the below error when using runner for the below pipeline. Is it because I am not using a custom docker image to run node? pipelines: branches: develop: - step: runs-on: self.hosted name: Build the package script: - cd frontend - npm install - npm run build - artifacts: - build/**

If you're using VIEW26 Charts and Reports for Jira Service Management (Cloud), you now get to experience the newest feature, i.e., to have the ability to customize and group legends with the new Chart Builder. Customer requests are key-value points for us, and the new Chart Builder capabilities try to cover the chart…

The Burndown chart is very simple. It is easy to explain, easy to understand. But there are pitfalls observed in the way teams adopt and use the burn-down chart for tracking the Sprint progress. The most common issue is of the Cliff-hanger Burn-down chart. When we first started off using JIRA Agile, we used Epics to…

Hello Community! The Atlassian community has achieved rapid growth over the past few years. It has become the go-to place for Atlassian users for the latest news, discussion topics, resolving doubts, etc... Since the community is a diverse platform with so much content pouring out every day, you tend to miss out on…

I get a console error when I try replying to any community post . Is anyone facing the same issue ?