Ajay _view26_ Community Champion

Adding on to @Melissa Hartsock , does the Slides support applying preconfigured brand kit styling?

Enrolled :)

Congratulations, Kudos millionaires! 🤩

Hi @Malay Nayak A good part of this already exists in JPD, it just isn't switched on by default and it's easy to miss. 1. Let Contributors create ideas. In your JPD space go to Space settings > Features > Create ideas and enable "Allow contributors to create ideas". You can also pick which idea types they're allowed to…

Thanks @Trudy P Claspill

Hi @Phil H , From your testing, have you found whether a simple informational answer—for example, retrieving and summarizing a knowledge-base article through RAG (agent) —counts as a billable resolution, even when the agent performs no action beyond answering the question? I’m trying to understand where Atlassian draws the…

Mentions not working for me

Hi Nina, Unfortunately the built-in dashboard gadgets can't do this. When you pick "Quarterly" in the Created vs Resolved gadget it always uses calendar quarters (Jan to Mar, Apr to Jun and so on), and "days previously" is a rolling window, so there's no way to anchor it to 1 July. That's also why you're seeing five…

Awesome.. I can see the editor is definitely awesome! 😊

Hi @CTabeson Are you using a company managed project? If you're importing into a company-managed project, the CSV importer's "Parent" column only works for Sub-task to Story/Task relationships. The Epic-to-Story relationship needs to go through a separate "Epic Link" or "Epic Name" column instead. Issue ID, Issue Type,…

Hi @Iain Bowes Welcome to the community! This sounds like a notification scheme or mail configuration issue. Can you let me know if you are on a Team or Company managed Space so that we can review the notification scheme configuration?

Hi @Liza Gonzalez This is a pretty common scenario when you have multiple teams sharing a single project but each team needs its own board with a different starting status. The core issue is that Jira workflows only allow one "Create" transition — the one that fires when an issue is first created. But there are a couple of…

Hi @Katy de Bruijne , Yes it looks like its related to https://jira.atlassian.com/browse/CSM-33

Hi @Aya Welcome to the Community! As my collegues @Trudy P Claspill & @Tinker Fadoua mentioned, the query is not quite clear. The Teams field is a in-built field in Jira and is used typically to assign a work-item to or a Service Request to a team before it gets by individual team members.. Its quite the other way around..

Looking forward for the new experience!

Hi @Phil H I would recommend running your roll out in a sandbox project for a month or two to get your own resolution rates. The resolution rate for AI agents in CSM app tends to hover around 15–25% of total incoming requests depending heavily on how well your knowledge base is set up and how straightforward your request…

Hi @Eric Kuhn Welcome to the community! Instead of relying on parent-child page hierarchy for categories, can you try using Confluence labels to categorise your articles? Then in CSM, configure your knowledge base to organize by labels rather than by space structure.

Hi @claressa_wallace I think you would need to create a custom SQL query in Analytics for the median use-case.

Hi @Rick Sheeley Welcome to the community! I dont think its phishing. I suppose itthe official Jira Cloud app for Microsoft Teams doing its first-time setup for your channel. When someone installs (or re-installs) the Jira Cloud integration in a Teams channel, the bot sends exactly this kind of message, it's asking you to…

Hi @Semi_Park Can you try revoking the Atlassian MCP integration from your Atlassian account (Account Settings → Connected Apps → look for the MCP entry), then re-initiate the auth flow from Claude Code. Sometimes the stored token state gets out of sync and a clean re-auth resolves it.

Hi @Michael Strickler OpsGenie uses a pool of numbers through Twilio I suppose (their telephony provider), and unfortunately those numbers aren't assigned on a per-company or per-team basis. The number your team gets a call from can vary depending on region, availability in the pool, and the type of notification (voice vs.…

Hi @2T Secuurity The reason the support page isn't recognising your Cloud URL is likely because the site was deactivated due to inactivity. Atlassian automatically deactivates free-tier Cloud sites after a period of no logins . It would be better to contact support to resolve the issue

Hi @Pricilla Welcome to the community..Below is my take.. 1. Reliability of retrieval via the MCP server in practice. Short answer: it works, and the retrieval is more reliable than what I had with Notion. The official Atlassian Rovo MCP server handles the OAuth 2.1 handshake cleanly — you authenticate once, it discovers…

Hi @Julian Calaby Can you try on a different browser? If it only happens in one browser, that narrows it down to a browser-level or extension-level issue rather than Confluence itself.

Hi @Keiko Kamiya Unfortunately there isn't a direct smart value that says "give me the label of customfield_12345." The smart value system is designed around field values, not field metadata. I know you said you'd prefer not to hardcode the field name. But as it stands, there's no {{issue.customfield_12345.fieldName}} or…

Hi @Ahmed Hakim In JSM, there's a difference between the request form (what fields the customer fills in when submitting) and the request detail view (what the customer sees when they check the status of their ticket on the portal). Just because you removed "Analysis" from the request form doesn't mean it's hidden from the…

Hi @Shelley Bowie The documentation which you are pointing out refers to JSM feature instead of the CSM feature .. Open your JSM project → go to Project settings (gear icon in the left sidebar). Click Customer permissions (it might also be labeled "Request sharing" depending on your JSM version). You'll see a section about…

Hi @Angelica_3 Can you please confirm the below checks? Go to admin.atlassian.com → pick your organization → Billing → Manage subscriptions. Look for anything that still shows as active or in a trial state. Also worth checking: head to admin.atlassian.com → Products, and see if any product sites still exist. Even a…

Hi @Nick Languita Welcome to the community! As far as I know, Atlassian support takes explicit consent to make changes in the cloud instance when working on support tickets. The best would be ask them to confirm the exact ticket or internal case number tied to access event. They should be able to correlate the audit log…

Hi @Stacey Larter Totally get it — the default "Screen + Cam" mode puts you in that little bubble, which isn't what you want when it's just you presenting to camera. Here's how to switch to camera-only mode: Open the Loom desktop app (or the Chrome extension) and click New Recording. On the recording options panel, look at…