Gaurav_0av1h6 Expert

Discussions

    • Migration from server to Cloud for Insight

      Hello Community, I would like to understand the approach and method to migrate the Insight data from server to cloud. In our scenario, we need to migrate the Insight schema, which is partially possible using CSV and the associated Jira projects (both JSM and Jira software). The current JCMA though support JSM functionality…

    • How to create object type mapping for JSON import?

      Hello fellow community members, While trying to create an object type mapping for a JSON import of Assets, the UI requires a value of 'Selector'. Though not indicated, but this is a required field. The documentation available has no mention of this field and there is no help for this field. Does anyone have an idea what is…

    • Jira REST API call for issue create failing

      Hello All, One of the scripts to create issues using REST API is giving the return code 400, with the following message: Truncated server response: {"errorMessages":[],"errors":{"reporter":"Field 'reporter' cannot be set. It is not on the appropriate screen, or unknown."}} (use muteHttpExceptions option to examine full…

    • Different editors for pages

      Hello All, Post-migration to the cloud, the users are seeing different Confluence Editors; which is causing multiple problems. Is there a way that we can force all pages to either the old or new editor? This help with the user experience. Looking forward to a prompt resolution. --GG

    • Multi level hierarchy on the JSM User Portal

      Hello Community, On the JSM User Portal, we need to create a multi-level hierarchy. Service Name --> Service Category --> Service Sub-category --> Request Type I am aware that Portal Groups can be used for clubbing Request Types but we need at least 2 more levels on top of the default portal group. Kindly let me know if…

    • Need to count the number of Total Linked Issues and Open Linked Issues using Automation

      Hello All, We have a use case where we need to count the number of Total Linked Issues and Open Linked Issues for a given issue type. There are 2 Custom Issue Types 'Alpha' and 'Beta'. Each 'Alpha' can be linked to multiple 'Beta' issues, but each 'Beta' is only linked to a single 'Alpha' issue. We need to display the…

    • Unable to create Issue Link Field Dimension for eazyBI Report

      Hello All, We need to create a report where the filter would be on the Quarter field of the Epic and need to add the efforts for issues under the epic. The custom field 'Quarter' is available only at the Epic level. The report needs to be filtered based on the custom field 'Quarter'. If we filter based on Quarter, it…

    • Roadmap for Insight

      Hello All, We find the current version of Insight Discovery is very basic and requires effort in setting up. * Is there a plan to enhance this offering in the near future? * Can someone please share some details around the perspective roadmap for this product? Similarly, for Insight we find some of the basic import…

    • Requirements gathering for ITSM

      Hello All, I would like to understand from all of you the key considerations while designing and implementing a full-blown ITSM implementation. What potential pitfalls should be considered; how to engage the client for the initial discussions/ discovery? Thanks in advance!!

    • Migration of JSM project with Insight

      Hello Community, We need to migrate a JSM project and the associated Insight schema from the server instance to the cloud instance. Kindly share the possible approach and method for achieving this.

    • Hello Leaders!!

      Hello fellow community leaders!! Myself Gaurav from India and am new to the group but have been using JSM for about a year now. Looking forward to engaging discussions as we explore the depths of JSM. All the best and stay safe!!

    • List of Jira issue with Confluence page

      Hello All, We are trying to create a list of all the Jira issues which have any mention of a Confluence page. The Jira and Confluence instances are server-based. Is there any way to query the database to identify this? Thanks

    • How to create issues based on IQL?

      Hello All, We have a use case where we need to create a Jira (JSM) issue for every record returned by the IQL. We are unable to achieve these using the native automation available. Kindly provide any guidance for this. Thanks Gaurav

    • Need to have multiple tabs while creating an issue

      Hello All, I have a use case where I need to have different tabs/ fields for creating an issue based on the value of a dropdown, selected during the process. I can create tabs but not really sure how to tie them back to the drop-down value. Is it possible without a plugin? If yes, kindly share pointers for the same. If no,…

    • Atlassian Community: Sync or associate multiple user ids

      Hello All, I have been using Atlassian Community for few years now but through different ids as I have switched organizations. Is it possible to sync the professional and personal id data, which I can refer to in future. For example, I have registered for CAE using the corporate id as it asked for it an does not reflect on…

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