Gaurav_0av1h6 Expert

Hello @Monique Richardson These are interesting as well as critical question for AI/ ROVO implementation. As per the documentation, the data is transferred outside of the current site to third party LLM providers (e.g., OpenAI) in order to generate a response. Even though the data is transferred, it follows existing…

Hello @Venkatesh Gandham While you review the custom ROVO agent, you get the option to select the specific Confluence Space to be added under 'Custom Knowledge'. Refer the below screenshot. Please share your thoughts and feedback. -GG

Hello @Satyam Gambhir Adding to the suggestion from Trudy, please validate if this is the only rule which is impacted. If this is related to execution limits, this will impact other rules as well, Also, the execution rules are based on rolling time windows, so you might see the rule executing now; if that was the root…

Hello @Alex Kiselev _Itransition_ Welcome to the community!! This is an interesting use case where we intend to share all historic public comments with the customer, when a new comment is added. Apart from the automation based solution suggested earlier, for app based solution I would suggest ScriptRunner from Adaptavist…

Hello @Stephen Call As you are looking for native capabilities to accomplish this, I have the below suggestions: 1.For formatted print, you can use the command, prettyPrint, which displays the difference in words, e.g.: 2 days 3 hours., 2. For calculating difference in terms of business days, you can use the below method:…

Hello @Vikas I havent tried it myself yet, but from the documentation this seems to be the process. Please share the results from your test :)

Hello @Vikas Welcome to the community!! Atlassian has recently announced remote MCP servers for Jira and Confluence, which is currently in Beta version. The documentation for the same is available here. Hope this helps you. --GG

Hello @Marc -Devoteam- It has been a while that you posted this query, are you still facing this issue? If yes, I would suggest using automation rules to set the second custom field. The rule can be triggered on the issue creation. Also, a note the custom field would show the Label attribute always of the Asset Object but…

Hello @Lalithesh As I understand, the Ticket A is linked to Ticket B, and now if Ticket C is linked to Ticket B, it should be linked to Ticket A. Also, all of the existing tickets linked to Ticket C should be linked to Ticket A as well. Kindly confirm is this is the expected functionality that is required. --GG

Hello @Patrick Gloor Welcome to the community!! I checked for the Assets Reports and am able to use the same without any error. I would like to check if you are still facing this issue. If yes, kindly share the further details like if this is limited to any particular report or if this impacts all available reports. If…

Hello @Khairul Basher This sounds like an interesting use case. It has been a while and I do not see any update on this. I would like to understand if you were able to implement 8X8 Contact Center for JSM. Also, if you would be kind enough to share the details of how this was achieved.

Thanks for sharing the context @Chris M_ Please see if the below calculation helps: {{issue.Start date.plusWeeks(20).withNextDayOfWeek("TUE")}}

Hello @Chris M_ Welcome to the community!! I have gone through the post and in my understanding, you intend to add 20 weeks from the date of creation. If that is the case, please try the below operation: {{issue.created.plusWeeks(20).withNextDayOfWeek("TUE")}} I have replaced 'start Date' with 'created' which is the smart…

Hello @Michał Tkaczuk For the first case, I think the smart value, {{issue.fixVersions.name}}, can help help you. As for the second, I understand that there are 2 fields, one if the Fix Version and the second is the Asset type, which needs to be updated if the Fix Version field is updated. If this is the case, then we can…

Hello @ananda_kumar_b_h Welcome to the community!! This can also be achieved using Automation, within Jira Service Management. The automation rules have 3 parts, Trigger, Condition and Action. For this case, the Trigger would be ticket creation; the Condition would be the Application Name and the Action would be setting…

Hello @Joe Nordaby Welcome to the community!! Usually, the source of issues creation does not matter regarding rule execution and 'OR' in compare does work. To understand the reason of failure, kindly check the 'Audit Log' of the rule. Alternatively, kindly share the rule configuration enabling us to provide optimal…

Hello @Fun Man Andy , @Sajit Nair My responses are: 1: Gliffy helps create process flows as diagrams enabling simpler visualization and understanding. 2: Mike Cannon-Brookes 3: Year - 2008 4: Atlassian's designation of app as a Cloud Fortified App 5: For the best app, I am honestly confused between Microsoft 365 and Breeze…

Hello @Julien Béchade This is something which can be achieved using the Knowledge Base part of the JSM project. This can be configured to open up the articles to the users of the JSM project. --GG

Hello @Somnath Raveenthiran Kindly explain and elaborate on the use case/requirements of the report. This will enable us (me or others) to help you with the scenario. --GG

Hello @Mike Monk Kindly share the snapshot of the Automation rule settings

Hello @Neil Green As per the current available functionality, it is not possible to configure additional link types (default is blocks/ is blocked by) for Jira roadmap. Hope this helps. --GG

Hello @Ivan Andrieiev The rule has been updated recently, which could have led to the situation where it is no longer working. Kindly share the expectations from this automation rule, enabling us to help you further. --GG

Thanks, @Vilim Berger, this really helps.

Hello @Omar Mohamed Fathi Unfortunately, the features of Asset and Asset Discovery are available only with the Premium plan and there is no alternative to this. Asset Discovery add-on seems similar to the discovery option available as a feature, but I have not used/ explored it. Also, Device42 can be used with Jira…

@Bill Sheboy absolutely right!1 We do need the operators.

Hello @Chris As suggested in the Atlassian article, this can be achieved using Automation. The steps to set up the Automation are as: * Go to Project Settings * From the left-hand menu, select Automation * Click on 'Create Rule' on the right-hand side top * For the trigger, select the option 'Field value changed' * Select…

Hello @Sambath SUN The 'Epic Link' property is not available to b set as a trigger. The alternative is to leverage smart values to check for the update and then perform the required actions. Please find below the screenshot of a similar rule. Under Advanced compare conditions, the values compared are: {{#changelog.Epic…

Hello @Gnanabaskar For restricting the transitions from DONE to any other status, you need to ensure that the workflow does not have any such transitions. Atlassian documentation for workflows is available here. Hope this helps. --GG

Hello @Mayur Ingale In order to copy the content, create a rule which is scheduled and use JQL to limit the issues. In actions, * select the Edit issue * select the original field * for value click on the 3 dots * Select COPY * Click on the Text, and select the Duplicate Field Hope this helps. --GG

Hello @Raul Blazquez As per my understanding, IF/ELSE construct is the best way. For this, you can extract the substring, store it in a variable and use it to build the If/ELSE construct. Please let me know if you ned help with the rule. --GG