Discussions
-
Hide other users for logged in users in Confluence
By default, when someone logs in on Confluence, they can see all other users on that same Confluence instance on 'browsepeople.action'. However, these other users are customers of ours, and so we want to remove the ability for other users to see their profiles, etc. Where do I tell Confluence to not show other users on the…
-
Simplify mail template and amount of emails
I want customers to only get an email when a comment is added. I also want customers to only see the comment in the email rather than the status the request has been changed to. Currently, our emails show the status that the request has been changed to as well as the comment. The end result is that I want the email to only…
-
How hoster Cyberfusion improves support and productivity with Jira Service Desk
Cyberfusion is a Dutch hosting company. Cyberfusion was founded in 2014 and specializes in exceptionally high-end web hosting for web agencies as well as high-load application hosting for larger companies. We are in a segment where quality is more important than price. We have two types of customers: * "One-man businesses"…
-
Why do the balls differ?
When Jira starts up, my colleague sees two balls, but I see three balls. It's exactly the same Jira instance at the same time. Does that mean my Jira skills are better? See screenshots below: This is what I see: This is what my colleague sees:
-
Import emails in new project with older dates
I have about 200 emails that need to be imported into a new Jira project. These emails have been sent in the past year. Jira isn't picking up these emails. When I send a new email, it does get imported and turned into an issue. I have a feeling that Jira filters out emails by its date, but in this case, I want to…
