Import emails in new project with older dates

Question

I have about 200 emails that need to be imported into a new Jira project. These emails have been sent in the past year.

Jira isn't picking up these emails. When I send a new email, it does get imported and turned into an issue.

I have a feeling that Jira filters out emails by its date, but in this case, I want to deliberately import all these emails.

How?

Knut Arne · Answer

Ok, looks like JSD handles email a bit different - it does indeed only pick up emails recieved after the date that the email handler is set up.

I found this article that describes how to import older unread emails: https://confluence.atlassian.com/jirakb/how-to-process-old-email-for-jira-service-desk-requesting-issue-via-email-806455097.html

It does require direct access to the SQL Database.

williamdavidedwards · Answer

Yes, they were already unread.

Knut Arne · Answer

Hi,

Have you tried to mark the emails as unread in your mailbox?

Ref: https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

If Jira successfully processes a message, Jira deletes the message from your mail account (on a POP) or file system (i.e. for file system messages).

On an IMAP mail server processed messages are not deleted but marked as read.