Comments
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Yes, they were already unread.
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@Monique vdB And the switch has been made. :) I can definitely say that Confluence is *the* best wiki software out there, both for public and internal wikis. As for Jira Service Desk: it does fit our needs best, but for other businesses I'm not too sure it's a great solution. As for Confluence, I think it fits all. :)
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I never saw the 'Users' page documented as 'People Directory', so I never got a hit when searching. This does seem like what I'm after. Thanks!
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Going to switch to Jira Service Desk to do all support for customers in a few weeks :-) And the integration with Confluence is a big plus. Also started using Trello.