Brandon Viertel Specialist

Morning all! Hoping everyone's start of the new semester is going swimmingly and without too many issues. I was looking to start a conversation on how other Universities are using agentic AI across their processes as it pertains to higher education. Do you have agents that help with registration? Do you have agents that…

Good morning Atlassian Community, We enabled DMARC protecting for our JSM site roughly a year ago, and it... works, I guess. One of the things that we've struggled with is having a org friendly name where users can send mail to, ex. test@myorg.com. We use Microsoft for our org mail. I will also preface this by stating that…

Afternoon Higher Ed Community, We are in the process of rolling out the standalone public version of Atlassian Statuspage and wanted to gather input and opinions on your organization's implementation. I have come across quite a bit of other higher ed Atlassian Statuspages (kudos to you, Harvard and Kennesaw State) and it…

Creating and editing workflows in the new editor is a lot more visually cohesive than the old editor, however it seems to lack some functionality from the old editor. For some of our workflow transitions, we modify the order of the post-functions within the existing system post-functions. This is possible via the old…

The Journeys feature in JSM is a perfect solution for some of the recent discussions we've had, requiring involvement from multiple projects and automations based on status changes. On some of the work items that are created in other projects via the Journey, there's data in a field/comments that we need to retrieve and…

Good morning people! We are just getting off the ground with Virtual Service Agents (VSAs)and have built out some pretty basic intents. Right now, they are pretty simple, mostly using just the Choice and Message controls in the intent workflow. Does anyone have any intent flow examples that more advanced that they would be…

Need help with a JQL to retrieve all issues whose assignee transitioned from unassigned to any assignee since the beginning of the day. This is what I have, however it does not return any results: project in (x) AND assignee changed FROM EMPTY AFTER startOfDay() AND assignee IS NOT EMPTY ORDER BY createdDate DESC Any…

Is there a way to report on all associated email channel addresses across all projects in Jira Service Management? We would like to review the email channels associated with projects in a single list instead of having to go through each individual project and looking at it's settings. Thanks! Brandon

The label at the top of the administration section shows: administration.global.menu.label How to fix/adjust?

We are going through an AD reorg in the near future where we are renaming all of our AD groups with a universal prefix. As Confluence uses the name and not the GUID, this rename will not be automatically picked up and a slew of new groups will be created. Atlassian recommends (but does not support) renaming through the…

Is there any way to modify the Confluence header area without requiring a plugin? We want to add a dropdown to the default Confluence header bar for additional space navigation. We currently accomplish this through a plugin, but the cost is not justified for the single feature we use it for. Can this be done through…

Hello all! I'm reaching out to you, because Atlassian Support provided absolutely no help regarding accessibility, and I was nicely told, "Sorry, we don't [will not] support WCAG compliance. Goodbye." Hoping the community will have better answers or suggestions. We are currently running Confluence Server v7.4, and have put…

TL;DR: Massive user base from LDAP, massive performance issues. We have a massive LDAP connected user directory that we use for our instance, with about 260,000 users. Because the user base is so large, we are experiencing performance issues with any action related to it. Items such as the assignable user picker encounters…

We are upgrading from Jira 7.7.2 to 8.2.0 and are experiencing an issue pertaining to the following error: /rest/webResources/1.0/resources [c.a.plugin.servlet.DefaultServletModuleManager] Unable to create new reference…

We recently upgraded our Confluence instance from 5.8.18 to 6.4.3. Our Confluence instance is reachable and functional, but it is crawling along with errors in the backend. Our content indexing is insanely slow (180k records at 12 hours as opposed to 1 hour before the upgrade) and the backend is exploding with errors. Here…

Recently, a user had went to create a page in a space (after some server downtime). When they selected create a page they were brought to to the edit page section. However, when they landed there it had notified the user that the page was being edited by another user. This was off of a brand new create page. We are running…