Muhammad Ramzan_Atlassian Certified Master_ Expert

I am developing a jira plugin with bamboo specs dependencies. I am stuck at very initial stage Problem is , if i am adding the dependencies and installing the plugin to JIRA, its disabled. If i remove the dependencies plugin works fine. Could you please advise, how can i fix this issue. <build> <plugins> <plugin>…

Hi everyone, Hope you had a great weekend. I am struggling to understand the Insight discovery part about users discovery from network. I can see there is a pattern for users but i could get any Users objects in Insight from the network. Any idea how it works and how it collect Users objects

It was a challenge to create a project in Jira cloud from a template project by using Rest API's. After doing some research , I found some hidden API's and here is a way how you can use those API's and can create the project. By following below api's you can achieve following. * Create a project from existing project…

Hi, I have configured the insight discovery, I am able to successfully collect the hosts, and applications but not able to collect the users and groups data. Both object types are empty. Any hits or guide would be highly appreciated.

Hi everyone, Is there a way to merge users with duplicate emails in Confluence server( internal directory) . I can't find anything, need to fix it before the cloud migration. All users are managed in Confluence internal directory.

Hey Community, I am trying to create a rest end point using script runner to allow users to add comments on behalf of service management customer. Is there any tips to do that please let me know

Hey Community, I am trying to create a rest end point using script runner to allow users to add comments on behalf of service management customer. Is there any tips to do that please let me know

Hi, I have a scenario, when customer reports some issue, team investigate it and once they found it belongs to one of their services providers who is not on service desk, they will create a ticket on their portal or send rthem email and then for reference they need to create one ticket on their on portal. I need…

In this article i will explain how you can remove a ScriptRunner fragment if you added it and its causing errors. For my case , I added a fragment to show data on header like below Later on , I updated the html and forgot to close the tag and the result were when ever i was loading any page , was getting this error and no…

Can you please provide your valuable inputs on following issue. I have a story and sub tasks , sub tasks have their estimates . In old issue view I can see the sub tasks sum and estimate field on story In new Issue view I can't see the sub tasks estimates sum and estimate fiel

Hi My issue type for email creation have three fields only Summary (mandatory ) Description (optional) Attachment (optional) I am receiving this error randomly and couldn't find the cause. No other error logs showing anything. Could you please help. Error message: Configured request type has too many visible required fields

Hi, I am trying to register my own canned post function in script runner? I have created the groovy script but no idea how to register with ScriptRunner

Hi, Is there any possibility for following case. I have two issue types in same service desk project. Incident Problem I have enabled requests by email , and its mapped to Incident. Now my problem is , i am converting the customer tickets based on keywords. But i cannot convert email ticket to problem because its different…

Hi, I am planning to create automation where user can request for their backup during vacations. Script runner have built in script to switch user for admins. My question is , is there any possibility i can use switch user script so i can play with it so i can crate a fragment for users to switch to another user for which…

Hi, I have integrated my jira with external system, where i am running some scripts. I am facing multiple issues. 1- When i am updating jira issue through script, its taking at least 5-10 seconds to reflect on jira issue. 2- I am receiving warnings of high usage. Dangerous use of multiple connections: taken => count=2;…

Hi, With new upgrade of Jira service desk, now for email confirugrations we must need to define OAuth2.0. I have configured successfully auth2 from system setting with google. but when i am trying to use auth2 other than password in service desk project , it showing error. Here's the error we received: "OAuth token not…

I am using Jira on docker. I upgraded the jira from 8.6 to 8.8 version. I have configured volume for jira home. Upgrade: Custom changes have not been carried over The listed configuration files contain custom changes. To keep your current configuration, re-apply these custom changes to the new version of the files during…

I have something unique requirements. I am configuring SLA to make sure a Service were Up 99% for example. We have the target time for that type of service 1 hour whole month. Any ticket received for that service it should be fixed within one hour but this one hour is not for that ticket only , its for whole month.…

I need to call "a synchronous " post and get calls inside post functions and listeners. Did any one achieved the same or any suggestions please

Hello everyone, hope you doing good. Feom jenkin, I am updating status of jira issue from rest for each build. Now my concern is, on jira side status is updated but it will not reflect until user reload the page. Is there a way we can inject javascript or something to reload the issue screen once status is updated.

Dears, I am using following line of codes in jira behaviour to get the selected sprint in an issue. def sprintFormField = getFieldById("customfield_10105") def changedSprint = getFieldById(getFieldChanged()) Its working fine if the issue was not moved from complete sprint to backlog. In my case now, IssueId=key-1 This…

Hi, I am using script runner for automation, I have a scenario to identify if issue is created from JIRA rest API so i can play with that issue .