Angélica Luz Atlassian Team

Hello @Jianghao Li, Thank you for reaching out to Atlassian Community and thank you for bringing this issue to our attention. I was able to replicate the same behavior on my test site and based on that, I created a bug for our dev team to check: When splitting issues, the images added to the description are shown as…

Hello Erik, Welcome to Atlassian Community! I believe that the screenshots you saw were related to Portfolio for Jira (now Advanced Roadmaps). Managing releases The option to show Release dates on Jira Software roadmaps is not available at the moment. There is a feature request suggesting this improvement: Releases on…

Hello @Indranil Mahata, Thank you for reaching out to Atlassian Community! The issue that you are facing was reported as a bug. This affects not only the Sprint Burndown Gadget but also other gadgets. For more information, please check the ticket below: Gadgets returning internal server error Please, click on “This affects…

Hello @sachi, Welcome to Atlassian Community! In order to view the Versions and Epics panel, you can go to Backlog and click on … > Show epics/version panel. Can you please check if the options below are visible on your site? This option is not restricted to Cloud Plans, so it should be visible on your site. Please, take…

Hello @ladislav_rolnik, Welcome to Atlassian Community! I saw that you are a member of three different Cloud sites, so I would like to confirm if you are using the app on the correct site because in one of them you are not an administrator. Is cxxxxxxxk.atlassian.net the site that you can’t access projects? Would you mind…

Hello @[deleted], Thank you for sharing the details. The error is related to an incorrect email or password. That’s the only cause for that. I searched for other errors on the logs but didn’t find anything else. Did you set up a 2-step verification for the account? If it doesn’t have 2-step verification, have you tried to…

Hi Emile, Thank you for the details. Jira Service Management wasn’t designed to work with Shared mailboxes, so I’m afraid to say that your configuration may not work as expected. There was a feature request suggesting to support it, but it was closed as “Won’t do”: IMAP login to a shared mailbox In this case, it will be…

Thank you for the details, @Onkar Madan. I’m sorry I didn’t check before, but I see now that your site has only Jira Software, and to use “Pages” it’s necessary to have Confluence as well. I tested here on a site that didn’t have Confluence and the "Project pages" appear, but after disabling it, you can only enable it…

Olá, Obrigada pelo seu contato. Atualmente não há opção de copiar/clonar projetos no Jira. O mais próximo disso seria criar um projeto com a configuração compartilhada. Por favor, verifique as informações em “Create a project that shares its configuration with another project” no link abaixo: Create a new project Essa…

Hello @Jennifer Yu - Admin, Welcome to Atlassian Community! When creating tickets using API, the reporter is set on "raiseOnBehalfOf" which is the same field we use in the UI when creating a ticket. curl --request POST \ --url 'https://xxxxx.atlassian.net/rest/servicedeskapi/request' \ --user 'xxxxx@domain.com:TOKEN' \…

Hello @Onkar Madan, Thank you for reaching out to Atlassian Community! After disabling a feature on a Classic project, you can enable it again by clicking on “Add item”: Please, take your time to test and if you have any other questions regarding this matter, please let us know. Kind regards, Angélica 

Hello @Phil Barrett, Welcome to Atlassian Community! Reading your use case, I believe that the best option is to use a Classic project because it has more options for custom fields. For more information about how to set up a Classic project and its features, please check the documentation below: Configure a classic service…

Hello @May Liu Public name, Thanks for reaching out to Atlassian Community! Allow me to step in and share with you that there is a feature request suggesting improvements for Service Management reports: More customization ability for Service Management reports Please, click on vote and also watch to receive updates about…

Hello Angela, Welcome to Atlassian Community! It’s possible to customize the system templates, so you can edit the Employee Handbook, and then when you create new pages, it will have your company’s name. Please, go to Cog icon > Global templates and Blueprints. On this page, you can see all the templates, so search for…

You're welcome, Justin! I searched for other options like an API, but there is nothing that would get this information. Thank you and I hope you have an awesome weekend

Hello @Leonard.Chu, Welcome to Atlassian Community! In this case, the issue was that the Environment field was empty, so it was necessary to edit the ticket and once the value was added, the field was visible. Jira changed a lot since 2019 (when this question was posted), so on the new issue view, the field should be…

Thank you for the details, @Digital AEIBERICA. I was able to find the errors related to the import. It happened due to “licensed exceed”. Since you are importing to a Jira Service Management free site, the limit of licensed agents is 3, so the importing is failing because you are trying to import more than 3 licensed…

Thank you for the details, @Ahmed Attia. In this case, you need to access Jira with xxx@gmail.com and go to Cog icon > User management and make sure the yyy@gmail.com is a site administrator. After that, still using the account xxx@gmail.com on the User management, click on Settings > Administrators > Add administrators…

Hi @sanjay_sapra, That’s expected, because the validator is “Field has been modified”, so even if there is a linked issue already, the user that is transitioning will have to update the Linked issues field. In this case, it’s necessary to change the error message that you added to the validator so it will be more clear for…

Hello @SoYeon Christina, Welcome to Atlassian Community! The color for avatars is chosen based on an algorithm and it's not possible to change that. There was a feature suggesting that, but it was closed since it's possible to upload your own avatar. Users would like the ability to change the First Initial Avatar color…

Hello Ben, Thank you for reaching out to Atlassian Community! Testing on my local site, I was able to replicate the same issue. When clicking on a child issue, then click on the summary and after that, click on the parent, the summary is overwritten. Based on that, I created a bug for our dev team to check: Summary of the…

Hello Justin, Welcome to Atlassian Community! When using Jira Service Management, the best way to check if a customer logged in to the portal is by checking on the Cog icon > User management > Jira Service Management. On this page, you can see the “Last active” that shows the date and time of the last time they accessed…

Hello Roberto, Thank you for reaching out to Atlassian Community! When using Atlassian access, after verifying the domains, you can enforce Two-step verification. Users can also enable 2FA on their profile as well without any cost, but in case you need to make sure everyone will use it, then it will be necessary to use…

Thank you for the details, Fred. Based on your question, I created a feature request suggesting this option: Ability to group "Issues in this Epic" Please, click on vote and watch to receive updates.

Thank you for the details, Ram. I can see that your old email that is invalid now is the only site admin of the site. With this said, I created a ticket with our support on your behalf, so they can access your site and add your new account as the site admin. Please, access the ticket on the link below and click on “Approve…

Hello @Digital AEIBERICA, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to confirm if you are importing a backup on the site gxxxxxxxa.atlassian.net, so I can search the logs of the site. Can you please share a screenshot of the error you are facing? Are you migrating from Cloud…

Hello @Enis Alper Ekiz, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to this issue and it happens only when you search for users that start with the letter Z, please, correct me if I’m wrong. Also, you are using Jira Server, so the solution I posted on the…

Hi Emile, Thank you for testing. What I meant by “no one has access to the inbox” it’s just to prevent that someone reads the emails on the inbox, because if someone reads before Jira, tickets won’t be created. Can you please try adding the custom account using incognito mode? Please, open an incognito tab, login to…

Hello Victor, Thank you for reaching out to Atlassian Community! I understand that you would like to change the background color, but currently, dark mode is not available for Jira Cloud. There is a feature request suggesting the implementation of such ability: A dark theme for Jira Cloud - dark background, contrasting…

Hello @Printronix Support APAC, Thank you for reaching out to Atlassian Community! It’s possible to link a Confluence space to a Service Management project, so customers will be able to view articles in the customer portal. The articles will be available for any customers with permission to the project. For more details,…